Cleartrip — Flight booking with wrong attentions

Address:

25 Karol Bagh Pakhowal road, nr Aagaaz hotel, ludhiana punjab

Respected sir
This mail is regarding our booking if[protected]
PNR NDZEWN and return flight is[protected]
PNR SFG78E
MY SON IS 12 years 11 months he got vaccination corbevax both doses, now issue is i heard about corbevax k no ot approved by WHO, so Singapore those kids who got vaccination of corbevax
Plz update is this right or wrong
If right
Plz refund our money or reschedule our flight to next year without any charges, because at time of booking you didn’t update regarding this vaccination corbevax, because we give you the kid DOB, if you know about this issue, after that you booked our flights this is your fault, this is your basic work,

So plz update our flight date is 11 August it’s already too much late, I call you so many times regarding this issue, right now till today we did not received any clear information from your side, I am shocked clear trip is very big service portal, they did not maintain any customer complaint tracking, if customer not satisfied why not you guys respond on urgent basis I raised issue so many times but always nothing done by Cleartrip, why we booked for through Cleartrip, if you can’t handle the issue, it message to higher authorities to Cleartrip your service is very very poor, you only received the money from customer not give him service, that’s not good
So my humble request to all higher authorities Memeber plz don’t underestimate critical quires

Plz I have very short time to flight
Plz escalate this issue and resolve ASAP

Regards
Paramjit singh
[protected]

Very very poor service by Cleartrip, they are fraud company only received payment, if you know about covid guidelines why you booked our tickets, if you don’t know about the guidelines of covid why you working on this business, we are going to Singapore for tourism not for quarantine, so why not you clear the customer regarding this issue.
After getting the payment they did not give any service to customer.

So don’t waste your time & money on Cleartrip

Regards
Paramjit singh
Ludhiana ( Punjab )