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Cleartrip — Flight refund NOT PROVIDE

Address:HOUSE NO 5417/A WARD 3 PATAUDI, GURGAON

We applied for a normal refund, but due to compony profit they raised full refund request without informing us we applied for normal refund because o[censored]rgent requirement as i am felt in hospital need money in emergency dont have money if dided clear trip responsible
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Now its 10 day for the refund and i have called airlines they said sir please don't worry this follow-up work is your agency work i have said yes no agent follow up with airlines for refund only raised refund application i think we book ticket from cleartrip and we have to take care of refund self-travel agency not insisted before day they inform on 80 cancel charge by airlines on mail provide 130 charge is written on mail airlines also said we take 80 usd for cancellation. i don't know what's going on India the owner should take care of agency because if i am facing this all customer also facing this. help me please to make a legal complaint

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