Cleartrip — Fraud in booking and payment

Address:	Mumbai City, Maharashtra, 400011
Website:	www.cleartrip.com

I, Surabhi Agrawal made a flight booking from Delhi to Amritsar of trip ID: [protected] via Cleartrip and the company has wronged me in the following ways:
1. I booked flights on 11th December 2015 to and fro for 17th December 2015 and 20th December 2015 but they were booked for 17th January 2016 and 20th January 2016. Instantly on receipt of tickets, Cleartrip was informed that the ticket had been erroneously issued but the customer care service at +91-[protected] was unhelpful and said that they will contact within an hour.
2. They did not contact, and we had to call the service repeatedly for an update. This practise was repeated a multiple of times for extension of 12, 24 and 48 hours, at each point with a demand of more time required to resolve the issue.
3. Ultimately, Cleartrip service personal informed us on 14th December that the mistake was on our part according to their IT logs. I requested for a copy sent to me on my registered email address and was informed that within 24 hours the request will be processed but I only received a copy of the IT logs on 25th December after incessantly asking them. The authenticity of the document received is doubtable.
4. On cancellation of the tickets, I received an email on 14th December 2015 informing that the processed refund is 0. This violates the policy of returning the taxes after deducting the cancelation charges.
5. Upon contacting the customer service yet again, I was informed that due to amendment of the tickets, the refund is nil but I did not amend the tickets. Only and merely an enquiry with respect to amendment was made and no amendment was instructed.
6. Again, they said that the Jet airways have refunded zero amount to Cleartrip and hence, no refund was given to us but on contacting Jet airways, we were informed of a significant amount refunded back to Cleartrip on 17th December 2015.
7. On 22nd December 2015, the customer care personal finally agreed to look into the matter after we informed that Jet airways has informed us that they have refunded the taxes.
Thus, the company has been repeatedly offending and damaging. Please look into the matter. I request a full refund of the tickets of Rs. 26, 592.