Cleartrip — I haven't received my refund

myself Ar. Rachel Joseph.on June 1st 2014 I booked my airtickets via cleartrip. we were total three passengers out of which one wished to cancel her ticket due to some reason. I wad promised by the cleartrip team that the refund amount of 3964 INR would b automatically refunded in 5 to 7 working days. then they said there was an error found in the bank so they would fix this n let me know in next three working days. after 9 days I got a call and they said me to wait for again 3 more days. I am totally disappointed by the reply that I get through the customer support.
my trip ID-[protected]
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Dear Ar. Rachel Joseph,

We regret the delay. As explained separately, the refund is processed yesterday and should reflect in your account in next 2 days.

Regards,
Cleartrip Team

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