Cleartrip — Illegal refund charges claiming by Clear trip - reg

This is further with ref to my Trip Id[protected]Qatar airways PNR # TRZOSR), passenger name: Lakshmi Atluri ticket booked in cleartrip website from Chicago to Hyderabad dt. 11th Jan 21 through Qatar Airways. Since the commercial flights are not operating even today also, we cancelled the ticket in cleartrip site. Althoguh they took refund the amount for 70 days and finally yesterday they refunded the amount. When we observed the cancellation charges they mentioned Airline charges they deducted Rs. 27, 818/- (original air fare itself Rs. 14, 645/- + Taxes and fees Rs. 21, 211/- and total ticket amount paid is Rs. 33, 956/-) .

When we contacted Qatar airways with their senior staff, they told till March, 31st, they are not deducting any airline charges since the flights are not operating whether it is direct their websites or any other travel agency websites too. They very much confirmed the same and same thing they displayed even their website also. But clear trip is caimed Rs. 27, 818/- as it is airline deduction which is clearly shows that they are misleading the customers and doing fraud. Apart from that they also deducted cleartrip charges and convenience fee which is no issue they can authorise to deduct the same.

Humbly, requesting the forum to scrutise the case give the justice for this issue. We talked to cleartrip customer support person Mrs. Radhika and case Id is 12397635, dt. 13.3.21.

I demand cleartrip to return my airline deduction charges Rs. 27, 818/-. immediately and request all the friends to keep away such kind of websites to book the tickets.

Pl find enclosed detailed ticket breakup fare and refund fare for immediate reference.