Cleartrip — Money deducted but ticket not booked

Dear team - we booked our train tickets - from sarai rohilla to jodhpur junction - by upi payment - reference number[protected]. but we are unable to fetch booking details. also, when we tried contacting your custermer care, they asking trip id, which we dont have.

registered email - rajiv.[protected]@gmail.com (we have sent complaint by email also)

why so much lag?, why unnessary trouble, highly dissapointed with you team. and if we dont get resolution, -
1. no further services from you
2. we will reach consumer firm

need immediate response, solution and call from your team, also refund