Cleartrip — Money sent - Cleartrip denies

I tried booking from Cleartrip on February 22 for flights. During the transaction, the process got hung, and cleartrip emailed that they didn't receive the money. However, after reviewing my bank statement, I can see that money has been sent to the account.

When I am trying to file a complaint to them, an automatic service stops me. However, I have all details indicating that money has been deposited to the cleartrip's account. How should I go forward to solve this issue?