Cleartrip — My trip id [protected]-cleartrip cheating by converting online booking to phone booking

Address:	Thane, Maharashtra
Website:	cleartrip.com

Cleartrip cheated the customer by converting the online booking to phone booking, thereby resulting in loss of rs 2000/- to the travelers, by giving misleading informations. The details:


From cleartrip site, i had initiated on line booking for lucknow to bangalore return air tickets, on 08.07.2016, for 08.09.16/17.09.16.

As i was about to punch otp to make payment from credit card, i received call from cleartrip booking office, saying don't make this payment as fare has increased, and your payment will be struck up in between. Told me, will send you a link for making payment on your email. When i received the link, it was not showing the credit of rs1000, my balance in cleartrip wallet. When i told the executive about this he told me, we can not give credit for your wallet balance.

I told him that i will not make payment this way, and will rebook my tickets. He told me that the fare has mean while increased by rs4000, and even with discount of rs1000, you will loose rs 3000/-.

So i made the payment without wallet discount. Immediately, after the booking, i checked the fare online for the same dates, there was absolutely no increase in fare. Your booking executive has ditched me.

Cleartrip should not do this type of cheating with the customer. This way, i have lost rs 2000/, rs1000 from the wallet was not utilised, and rs1000 further cash back discount on fresh booking was not given.

This is a serious matter, as by giving wrong information on the fare, the executive has cheated me.

Details/time of the incident are:

Call from cleartrip executive received from phone no. [protected] at 2040 on 08.07.16, by interrupting me during my online booking, and the call lasted for 28 minutes.

My trip id [protected] for the booking done by your executive.

Another serious matter about this interruption, is that your executive was continuesly viewing my online booking, and interrupted me by phone call while i was punching my card details, which is highly objectionable.

Kindly look into this very serious lapse, and cleartrip reimburses me with rs 2000/ for my loss.

If you are not going to resolve this at the earliest, i will loose faith in cleartrip, and henceforth will not use cleartrip for any bookings.

Regards,
K s bhatia

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