Cleartrip — No help-CS keeps blaming Customer

Address:

Building 33 street 11 zone 55

I spoke to Siraj due to a leg cancelled by the airline. We have agreed on the call to rebook my flight bet nov 1 to 5. Sep 23 he called me back and apparently i confirmes nov 4th. Due to his thick accent, he insisted nov 1st. I kept repeating 4th Niv and he said yes and he repeated 1stNiv as per the recording which i agreed to as i heard 4th Nov. Sep 24th i received an email of the confirmed flight nov 1st. Siraj called me on the same. Kept talking for 1hour plus even spoke to sabeejit who pretended to be a supervisor. They went through the tecording and he kept telling for around 50x i cannot do anything as you confirmed yes when siraj saud 1stNov. I asked if he listened to my voice when i said 4th nov and did not bother to answer me. Ke kept interupting me til i lost my temper. I even asked him to stopped talkingseveral times and he still kept talking and manage to blame me several more times and kept telling i cannot do anything i need to pay extra charges. I again asked several times if he listened to me and he just ignored my voice in the recording. I am not dumb stupid to book a holiday on nov1-3 only have i understood if he got my 4th nov correct. Several times in the recording i meantioned the date and siraj did not even bother to ask again and again if he got me right. Not being racist but the fact that the accent was too thick is already a mistake from their end. I want them to fix the lhr-doha flight. Not going to talk to them and book to this app anymore. Been a customer for almost 8years and booked too many flight during this period yet they dont know how to respect or even to give value to their clients.