I had booked a flight with Cleartrip EZ cancel policy that guarantees full refund and for this ES cancel I had happily paid extra for the benefits it promised at time of booking.
On 8th of January I had to cancel and it reflected on the app that the refund status is : under verification that would be done with the airline by 9th of January.
Up till 16th of January, it is still showing that verification would be done by 9th of January.
Cleartrip doesn't even have a mail-id where one can reach out regarding cancellations. All it does is pop an automated mail stating there support has moved completely online.
And going through various online tabs for customer support one only ends up on contact number for customer support which is absurdly busy throughout, even if you give a call at the most odd hours.
The complaint being first raised on 13th of January, it was escalated and the delay was from the EZit or EZ Cancel department. On 16th January, I had made another call to customer support to fetch an email id I cam write to, but no such customer support email id supports, all you can do while cancelling is take the word of the representative on the call, and neither they would add you to the complaint chain that gives you some proof as to see that your complaint is even registered or not.
HORRIBLE EXPERIENCE.
It's absurd to not have a specific mail adress where customers can adress their queries. Was this information helpful? | 
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