Cleartrip — Non refund of tickets that got cancelled due to pandemic

Address:

H 19 D Saket, Saket new delhi

We booked flight tickets via cleartrip portal.. the flights got cancelled due to covid pandemic..despite repeated requests we have not recieved refund of tickets..on contacting the airline we were informed that we have to contact cleartrip and they have to initiate the process of refund..despite repeated emails cleartrip has not resolved the issue..Trip ID[protected]
Airline PNR JW 112..we are highly dissatisfied with the services of cleartrip