Cleartrip — Not getting money

Last year due to pendemic i cancelled my flight. Airline made a credit shell for me.i lost my job and i dont have money . Firstly i confirmed from Cleartrip mode of refund because airline refund money only to agency. My mode of payment was gift vaucher and i confirmed from Cleartrip how will you pay to me they said we will refund into your Cleartrip wallet. Also i have proof of chat.
Then i requested to airline please cancel my credit shell and refund my money. They refunded amount of rs 5088.
When i asked from Cleartrip please refund my money they started to make acuses.
Please help