Cleartrip — Not refunding my money (~ 30,000INR)

Address:

Mumbai

Our Andaman trip was scheduled in early December but our flights got cancelled so we had to cancel all our reservations at port Blair, Neil and Havlock island (hotels were booked through clear trip app)
But even after trying to reach them from about more than a month now, they haven't refunded our money irrespective of sending them multiple emails / reminders/ proofs of flight cancellations, they are telling lies that hotel managers are denying to make refunds, but since I'm in constant touch with hotel management and they've assured me of that fact that no representative from clear trip has contacted them regarding the refund initiation, even hotel management has written mails to cleartrip regarding this but they are just not responding to anything

From where i can get refund and how shall I make sure that cleartrip refunds my money which is close to 30, 000INR