[Resolved] Cleartrip — Payment made but booking not confirmed

NIKUNJ BHATNAGAR

Feb 12, 2022

Address:

Cleartrip India Pvt. Ltd. 06, Godrej Business District, Pirojshanagar, Vikhroli, Mumbai-400079, India

I made payment regarding booking of a hotel on 12/02/2022 having the UPI reference no.[protected] at 09:55 for the amount of Rs. 3686.00.
My account was debited with the said amount but the booking is not confirmed by Cleartrip.

The website shows this message - Oops, your payment didn't work.

I checked with my bank(State Bank of India) as well as with Paytm through which I have done my transaction, they said that the beneficiary account has been successfully credited so there is nothing they can do from their end.

Kindly initiate a refund for the said amount as no booking took place, yet the amount has been credited.

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Feb 17, 2022

Complaint marked as Resolved

I reached out to the twitter account of Cleartrip and thereafter received a call regarding my complaint. They resolved the complaint

ClearTrip customer support has been notified about the posted complaint.

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Comments

Mandakini Das

Feb 18, 2022

I have done a payment regarding booking Polo Orchid resort cherrapunji on 14/2/2022 having the UPI transaction no.[protected] at 10.34 am for the amount of 12, 359 rupees.
My amount was debited and I have received transaction id from SBI but the booking was not confirmed by clear trip

The website shows..Oops, your payment failed. Don't worry you haven't been charged.

I have given my complain through phone directly. My complain number is 13674786

The customer care service agent said that you will get your money 2 to 3 business days. But I haven't received my money yet. Kindly refund for the said amount as soon as possible.