Cleartrip — Refund amount not processed because cleartrip system is not updated

PATHETIC SERVICE. CUSTOMER HARRASSMENT IS THEIR FORTE..
I had booked my RNA flight and rescheduled my RNA flight from 1ST MARCH 2021 KATHMANDU to DELHI to 12th MARCH 2021. CLEARTRIP has not yet updated their system. Due to which my refund amount shows 0. The customer care person says it will take 48 hours for the update. Its been more than 4 days now that i have been calling them for the updates. Today when i again spoke to them again, the person says it ll take 48 hours. Which means that they have not yet initiated the update in their system. They have been harrassing me since so many days without any solution.

I need my refund amount but thats possible only after they update their system. I have personally visited ROYAL NEPAL AIRLINES and asked them about the refund process but as i have done my booking from CLEARTRIP, RNA wont be able to refund me directly.

Please help as I am sick and tired of this CLEARTRIP. WORST SERVICE EVER