[Resolved] Cleartrip — Refund amount not received ( 18,129 /- )

Kishorep69

from Thane, Maharashtra

Oct 22, 2021

Address:

Cleartrip Head Office Address: Unit No 1, Ground Floor, DTC Building, N M Joshi Marg, Delisle Road, Lower Parel (E), Mumbai – 400013.

Dear Consumer Team,

I have a pending refund amount of Rs 18, 129 /- to be received from the Cleartrip team for my cancelled ticket .

Details of my ticket are as follows :

Trip ID :[protected]
PNR details : D5PQKL

The finance team of cleartrip team had informed that they have sent the refund amount through a payout link of "RazorPay " on 08.10.2021, however i had never received the same from them . I had informed them about the same .

For the same, i had been repeatedly following with the customer service executives several times but each time they inform that they will highlight and escalate the matter to their finance team and provide me a response timeline of 72 hours . This has been following up since 08.10.2021 .

I had also escalated the matter to their senior teams . The only response they provide is that their finance team - Mr Rakesh Yadav had written to the back end team to reset the " old payout link " and process a " new payout link " to me . However, this is happening since 14.10.2021 .

The case ID for investigation generated with cleartrip are :

[protected] registered on 16.10.2021
[protected] registered on 19.10.2021

I am now left with no other option but the bring this issue to yr notice for yr kind intervention and resolve the same plz .

I am attaching herewith the following details for your teams investigation and resolution .

1) Copy of ticket - Trip ID[protected]

2) 2 separate screenshots of the refund page on the cleartrip site

3) The copy of the mail conversations had with the finance team - Mr Rakesh Yadav who confirmed that the refund was sent . I had even provided my bank details to initiate the refund from their end .

4) The audio conversations had with the customer executive each time assuring that the issue had been escalated and providing a new timelines

Looking with hope for the consumer forum team to resolve the same at the earliest.

With best regards,

Kishore Poojary
[protected]
Mail ID :- [protected]@gmail.com

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Mar 8, 2023

Complaint marked as Resolved

The issue was pending since the last 2 months . Even after speaking to their cleartrip customer service executive several times, the issue was not resolved . I got to know about the consumer complaints platform thro the online media platform . I tried to understand all the requirements and details from the "consumer complaints FAQ's" to be sent to the consumer complaints team . I collected all those details and forwarded to the consumer complaints team . Immediately, the next day the complaints team forwarded my compliant to the cleartrip team and within 3 days, i got the refund which was pending for the last 2 months . The cleartrip team informed me the same through call on my mobile number registered with them . The consumer complaints platform is effective . Thanks to the consumer complaints team . Best Regards, Kishore Poojary

ClearTrip customer support has been notified about the posted complaint.