Cleartrip — Refund and compensation

I’m writing this because Cleartrip force me to do this they are not responding my email and not yet return my money . My name is kensum and I’m very disappointed with cleartrip . I booked flight ticket with cleartrip apps from Delhi to malta on 11/7/2022 with the amount of Rs 70, 098 through net banking trip id number[protected] after deducting amount from my account to cleartrip, I received a mail saying transaction failed and if the amount is deducted from my account it will be refund within 3 to 12 days but I haven’t received my money yet.

that was my last saving amount, no more money for flight ticket and I need to resume my duty before 15th July .so I took loan from my friends.

I had send mail to cleartrip on 12/7/22 request to refund my money back if possible 🥺[protected]@cleartrip.com but no response but in website it says they will respond within 24hours .
Advice to everyone, don’t book ticket from clear trip if you didn’t have backups money otherwise you will lended up like me.

So I’m here in this forum and expecting you will definitely help me.🙏
I’m attaching pictures as reference.