Cleartrip — refund for cleartrip id[protected], wrong ticket cancellation

Address:

3A/ 5 Subramanya Nagar 1 St Street, 600024

Hi, i would like to represent my case. The facts stated below.

I booked tickets for 2 adults, chennai - new delhi for both my daughter pravara jagannath and self rohini jagannath. Start date nov 6. Return date nov 14.
Trip id:[protected]
-
06 nov 19, 17:25
Vistara, 834
Pnr: n55uiw
-
14 nov 19, 19:55
Vistara, 835
Pnr: n59hc2

All of a sudden my daughter got selected for some work and hence we wanted to cancel her tickets and we understood that we would get nil return and that as we had booked in flexifly option we had the option of # the dates and hence your cleartripper assistant guided me to book another to and fro ticket for the same sector and was kind to confirm that i can choose any other airline and confirm, once that is done, they would cancel the current booking. So the new tickets for my daughter pravara jagannath had been booked for dec 21 - chennai to new delhi and return on 2 jan. I shared the trip id and i received a confirmation that they would refund? 3000 per sector and hence i would receive total? 6000.
Trip id :[protected].

Self rohini jagannath wanted to exercise this option of flexifly and shifted my return ticket from nov 14 to nov 18. Again booked a one way ticket and the cleartripper assistant cancelled my 14 nov ticket. They confirmed a refund of? 3200/- for this one sector.
Trip id:[protected]
Rohini jagannath
-
18 nov 19, 17:25
Vistara, 837
Pnr: jcna49
-
Hi rohini, your "new delhi - chennai one-way" booking is confirmed and we will be sending you e-ticket shortly. For any further queries on this trip, please use the link HTTPs://WWW.cleartrip.com/account/trips/[protected]

Your flight cancellation for the trip[protected] is confirmed. We will email you the cancellation details soon. Once the refund is processed, it will be credited to your account in 5 to 7 working days.

The biggest shock was when i reached the airport on nov 6, i found that the cleartripper assistant has wrongly cancelled my ticket for the onward journey and my daughter name was there in the list for the journey.
I immediately called the cleartripper agent and they said name change is not possible, they would check for the call notes i need to only buy a ticket and cleartrip would refund the ticket in full if it is your fault.

I have done all the transactions of this ticket only with the help of your cleartripper agents as you can see the flow.

My new ticket costed me ₹6375/-. For no fault of mine, i was put through this mental turmoil and had to rush and pay this amount at the vistara counter and leave in the flight. Such an unpleasant experience.

Your vistara itinerary for pnr kgrt4q
Passenger: rohini jagannath mrs (Adt)

Booking ref: kgrt4q
Ticket number: 228 [protected]
Issuing office:
Vistara, departure control, WWW.AIRVISTARA.COM, chennai
Telephone: [protected]
Date: 06nov2019
Form of payment:
Cc vi xxxxxxxxxxxx4014 xxxx 457744

Inr 6375

I had again called cleartrip and explained this, they did tell me that some insurance agency gdigit would enable all this refund amonts.

I thought it was ideal to document the same for your ready reference and records.

Hence the total amount/ refund to be received is
₹6000+₹3200+₹6375 = 15575


Regards
Rohini