Cleartrip — Refund issues/info being withheld by cleartrip

Website:

cleartrip

I had booked 3 flights from Dubai to Chennai (PNR-OKOBGL) cost AED1398 but I had to cancel my flight due to personal emergency and rebook for another date. While cancelling, the refund amount showed was AED 1098 because of which I proceeded to cancel my ticket.
After some time I got a mail from cleartrip saying they had to deduct the airline charges which were not specified at all while cancelling my tickets and I ended up with 0 refund.
While booking the tickets it clearly showed that the tickets would be *refundable* and moreover I had to call the airline and register my flight separately.
After speaking to the customer care official, I was told that nothing could be done now.
This is illegal withholding of information from your part.
Pls do look into my matter Asap.