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Cleartrip — Refund not being provided on cancellation of refundable ticket

Address:Pune, Maharashtra

I booked tickets from Pune to Thiruvanantapuram via Bengaluru for the 25th July for Rs. 8700. The details on the website as well as the ticket said that it is refundable with cancellation charges of Rs. 1840. However, when I try to cancel the ticket, it says the amount refundable is -13 rupees. I am suffering a loss of Rs. 5860.
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Comments

Shruti Nayar - We apologize for the inconvenience caused to you.

We have replied to your email yesterday as well as today on the same query. You may cancel the booking online and reply us back. We shall process the refund as per the cancellation charges displayed to you while making the reservation.
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