Cleartrip — Refund not processed - [protected]

Cleartrip has not processed refund of AED 1, 150 towards my TRIP ID [protected]. As per the approved resolution plan of Jet Airways, INR 15, 000 should have been credited by the airline. There is no communication at all from Cleartrip. This may be a malpractice in the absence of any communication / transparency from Cleartrip