Cleartrip — Refund not provided for cancelled flights by airlines

Nidhi18S

from Ahmedabad, Gujarat

Feb 15, 2022

Address:

DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E) Mumbai Mumbai City District Maharashtra India - 400011

I have booked flight tickets for 2 from Port Blair to Ahmedabad via Chennai (Port Blair to Chennai by SpiceJet, Chennai to Ahmedabad by IndiGo) through ClearTrip. Due to Covid cases, the flight from Port Blair got cancelled by SpiceJet, and didn't have any rescheduling option for the same day. ClearTrip representative assured us that we are eligible for a full refund for the complete trip. As per the guidance provided by him, we cancelled our IndiGo flight too. All the relevant documents have been shared to both the Airlines and ClearTrip. It's been more than 15 days, they haven't refunded any kind of refund to us, despite calling them for a dozen times. Every time we call them, we are supposed to give them a whole story line from the beginning. None of the Senior Representative available any day to attend the complaint. After promising call backs several times, we haven't got a single call. Very pathetic experience. I will never book any kind of ticket from them in future.
Trip ID:[protected]

Was this information helpful?

No (0)

Yes (0)

ClearTrip customer support has been notified about the posted complaint.

Related ClearTrip reviews

View all 3042 ClearTrip Reviews

Comments

supervisor

Mar 11, 2022

Customer from Ahmedabad, Gujarat, India

1. You can introduce with comments to the complaint of February 16, 2022 in this section.
2. There is inexpensive customers court in Ahmedabad city. They can resolve such dispute according to their rules in favour of the customer or in favour of the responder.

To enter in a contract, if the customer intends to use the public transport, presumes a risk for both contracting parties everywhere and always.