Cleartrip — Refund Not received after several followups*

Website:

cleartrip.com

I have followed up several times, however they have not refunded the amount they charged for a ticket which was cancelled in Apr 2020.
The amount charged was AED 2, 070 for a return trip booked from Dubai to New Delhi.
I have several complaint numbers and the only answer I get is they cannot say when the money will be refunded.
The amount was charged in Jan 2020 and its been more than a year now.

Please get back to me on this as this is very crucial and receiving no answer as to when I will receive the money is just very frustrating.

Thanks,
Prateek