Cleartrip — Ticket Refund not processed

Address:

1st Floor, 91 Springboard Business Hub Pvt.Ltd Godrej & Boyce, Gate number.2, Plant Bus Depot, number.6, LBS Marg,opp. Vikhroli, Vikhroli West, Mumbai

Trip ID[protected] Travel date - 6th March 2021 for 2 passengers from Lucknow to Bangalore with AirIndia Flight PNR- h46sj.
Above ticket was cancelled within 24 hours of booking and i was confirmed from Cleartrip over the call for full amount refund. Same remarks was mentioned on Cleartrip portal by Cleartrip executive Pooja on 11th Jan 2021.

Cleartrip has refunded only Rs 522 and not the full refund as promised. However after 20 - 25 followup calls with cleartrip an executive of cleartrip arranged conference call with AirIndia on 22nd Feb 2021 where i got confirmation from AirIndia and Cleartrip on full refund within 3 - 4 working days.

But still i have not received my full refund however its been around 50 days over since ticket was cancelled.
Evertime cleartrip executive waste my 30 minutes of time without any solution and every time they will say it will be resolved within 2 - 3 days.

Requesting you to please take this as complaint against ClearTrip and help me in resolution.

Thank you.
Prashant Tiwari
[protected]