Cleartrip — To lodge complaint against cleartrip pvt. ltd. (india) for not-refunding partial refund amount. | |||||
My name is jigar narendrakumar joshi. I had purchased an air ticket from cleartrip (Online travel booking company) for round-trip from mumbai to dammam, saudi arabia on 13th march, 2016. My flight for dammam was dated on 17th march 2016. I had a return flight to mumbai which is scheduled on 15th april 2016 (After 28 days). Due to unavoidable circumstances, i have to extend my stay at saudi arabia. At the time of booking, i already purchased an air ticket with refundable option.Now today when i have submit for cancellation of my ticket from dammam to mumbai.I got a mail mentioning "nil" refundable amount. Though having a refundable ticket, i am not able to get refund.Which is totally non-judgmental.I am extremely disappoint with the matter. I have sent mails to lodge my complain and tried to get refund, but cleartrip is adamantly refusing for refund. Their excuses (Prevaricating the matter) are in a pdf file along with my ticket, mail communications, refund details, and fair rules of the cleartrip. (On below ginen link) Their response for my first mail was" the ticket is non- refundable", then i sent them image showing my refundable ticket, over which they replied that "you have done the partial journey (Mumbai- dammam), so that the remaining partial fare can not be refunded as per our rules".I again mailed them with snapshot of their fare rules (They have mentioned at the time of booking), which clearly shows that, "partial fare shall be returned if the ticket is refundable". Now their reply is, "we would request you to kindly register yourself with cleartrip using the same email address mentioned on your booking. Once you have registered yourself, you can view the fare rules for your booking where it mentions "after departure" the fare is non-refundable." It means if a customer purchase refundable ticket for any travel they are showing different fare rules for a customer who has signed in and purchase tickets and the others, who purchased ticket w/o signed in. This is how cleartrip is cheating with customers. There are 13 images which i can not upload here, so please click below given link to refer all mail communication, refund memo, tickets and fare rules of cleartrip ] " https://drive.Google.com/file/d/0b7fqq_kezwm2dtl6cfy5y25kzjq/view?Usp=sharing ", Please help me to claim my refund. . Thank you. In case of telephonic conversation / clarification, my phone no is. (+[protected] Was this information helpful? | |||||
ClearTrip customer support has been notified about the posted complaint. | |||||
3 Comments | |||||
Comments
Pl give the ticket which was booked on18-2-16
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ClearTrip — Ticket did not recieved
Trip ID : [protected] Pasenger Name :Jabeel Shanavas My ticket was cancelled and posponeded to october 18th 2015 and i did not recieved the new ticket hi,
I booked ticket from clear trip on 26march 2017 and by mistakenly I book wrong ticket that's y I cancel immediate
that's round trip Hyderabad ⇄ Dubai Trip ID :[protected] hyd to dxb and dxb to hyd and it shown with inn 3, 4 working days its will credit in you account refund amount, now 4 days finished todays is 29march 2017 still I didn't receive my refund amount
ticket price is with tax AED 1196 but they cut 40+17 convenience fee refund amount is 1129 AED but its shown in my cleartrip account status its already credited but I don't receive
please give me feed back .
I booked ticket from clear trip on 26march 2017 and by mistakenly I book wrong ticket that's y I cancel immediate
that's round trip Hyderabad ⇄ Dubai Trip ID :[protected] hyd to dxb and dxb to hyd and it shown with inn 3, 4 working days its will credit in you account refund amount, now 4 days finished todays is 29march 2017 still I didn't receive my refund amount
ticket price is with tax AED 1196 but they cut 40+17 convenience fee refund amount is 1129 AED but its shown in my cleartrip account status its already credited but I don't receive
please give me feed back .
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