[Resolved]  Cleartrip — TRIP ID [protected]

Address:

Ghaziabad, Uttar Pradesh

Dear Clear trip, I have booked three rooms for three night(23rd June TO 26th June-2014) on dated 20th June-2014 in Hotel Golden Height Darjeeling under above mentioned Trip Id no [protected].I got voucher and mobile alert for confirmation of Hotel along with Hotel land line number. When I called on 21 nd June to the Hotel Golden Height Darjeeling regarding my Booking then they told me that we don't have rooms for the same date.I again called the cleartrip helpline number and after long conversation I spoke to Supervisor, he then revealed that we are only having option at Hotel Broadway ...otherwise you take your money back In this junction, I said ok . But when I enquired about the reputation of Hotel Broadway with comparison to Hotel Golden Height, I found that Hotel Broadway is just like Guest House and having very less tariff. I again called to clear trip and said you pl. deduct some money and get back my money OR take more money and book another good Hotel but they refused and said we don't having any option you have to stick with that Hotel because you have given consent for that-- My Points are as below in this regard-- 1.Why clear trip has confirmed and sent Voucher for the Hotel Golden Height, when they were not sure about availability of rooms-- 2.If, they came to know the non-availability then why they have not called up on my mobile till 24 hrs, I only called then 7 times. 3.How can they put me in Guest house type hotel when I paid for the good one Hotel If, position will not clear till evening I will opt for other way to get justice to me regards, Deepak Sharma [protected]