Cleartrip — trip id [protected], [protected]

Address:

Bangalore, Karnataka

Hi, I booked two rooms (ids in the subject) in purple resort pondicherry for dec 27, 28. We had to reschedule the dates due to an emergency and wanted to cancel the tickets. the company policy said that these tickets would be non refundable, hence we called the customer care to confirm. The customer care executive told us that it could be refunded only 300 would be charged. As each room is 3800, hence 7600 for two rooms, we cancelled the ticket. when we called to re-confirm she said it is non refundable, we cant get the money back. We are very very upset with cleartrip and this customer service. we called the hotel and the hotel said that this room could be cancelled, i dont understand where the gap is. Please help in resolving this issue for us so that we could use this platform for future trips. Thanks.