Cleartrip — Trip ID:[protected]

I booked a flight from Visakhapatnam to Melbourne on Cleartrip. After two hours of booking spoke with a customer service operator and asked about cancellation policy process. Customer service operator provided wrong information due to that information I had to loose Rs 10, 000/ without my mistake. I spoke to a Cleartrip Manager and explained everything. He investigated the case and said Cleartrip is going to refund whole airfare except Rs590(fee). I have been contacting them via phone and email for 3 days but they are providing me with incorrect information regarding my total refund. They are playing with me and wasting my time and money. Hope you will help.