Cleartrip — Unclear communication about lock in Fare

Address:Vizianagaram, Andhra Pradesh, 535002

Booked flight ticket on app. It was mentioned that there is fare lock in. But it was not mentioned that additional charges were here. I am fine with additional charges if they are transparent. But when I called them they mentioned that it was mentioned in terms and conditions

It is same old trick of companies making prices as opaque as possible and terms and conditions hidden in term sheets at expense of customers
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Bad customer service (customer support agent of the cleartrip)
They will tell you that you have the refund and the amount but they call informed you again that your refund id zero. They will promised to call you back but after two days three days you haven't received any call from the agent.
Trying online recheduling of my flight but it shows unable to get your details right now. On customer support i am not able to reach, always saying all agents are busy.
Unable to reach Cleartrip.

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