[Resolved]  Cleartrip — unconfirmed hotel booking despite full advance payment

I had made a hotel booking on 6 April 2014 vide Clear Trip ID [protected]. The booking was for 3 nights at "Senator Pine-n-Peak Hotel" at Pahalgam, Kashmir for the period 30 May 2014 to 2 June 2014. I made the full payment in advance.The voucher sent by clear Trip included a contact no of the Hotel also - given as [protected]. I called on this no. 3 days before my travel to confirm my booking and it was told to me that it is confirmed. On arriving at the hotel on 30 May, I was told by the hotel staff that my booking was not confirmed. They denied having received any notification from Clear Trip and informed that the no. [protected] was not theirs but was some agent's number.I called Clear Trip up immediately but the customer care did not help, they only said we will arrange a call back.(Meanwhile Cleartrip agent had stopped taking our calls) .Since I was with Family and had waited for more than an hour, I convinced the hotel guys to move me to another hotel - Heevan, which is part of the same group but a lower grade hotel.I spent 2 nights at Heevan and then was moved back to Senator for the last night.In this time, I received no call from Clear Trip - I made 2 other calls to them to lodge a complaint. My request is this - for the fact that I stayed in a lower grade hotel for 2 nights and the mental agony I and my family endured at the time of check in and multiple shifts of hotels - I want a refund for the first 2 nights which is approximately Rs 20, 000. Kindly action my request