Cleartrip — Wrong ticket

Address:Jamshedpur

While booking my international flight (Delhi to Da Nang), the booking details showed the check-in baggage of 20 kg however when I received the ticket in my inbox, it showed 0 check-in baggage allowance. The airline booking website refuses to accept the anomaly in the ticket sent by email.
The ticket with only 7 kg cabin bag allowance was Rs 7800 whereas the one with 20 kg was around 12k (that I booked) on the airline site as well as on Cleartrip. I also shared the screenshot of the same ticket that was booked by my friend but Cleartrip refuses to accept it.
Trip ID[protected]
I want the revised ticket to be sent with 20 kg baggage included on the ticket.
Was this information helpful?
No (0)
Yes (0)
ClearTrip customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ClearTrip
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    3042
    Pending
    0
    Resolved
    287
    ClearTrip Phone
    +91 22 4130 0300
    +91 95 9533 3333 (Support)
    ClearTrip Address
    DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
    View all ClearTrip contact information