Club Jiva — Cancellation of membership and refund of money

rishi1984

Address:	400102
Website:	www.clubjiva.in

I was in Nainital when club Jiva executive Mr. Vishal explained me the membership plans and offered so many services that they will provide. I took 5 years membership plan and paid Rs 60000, they said that I will get all the documents within 1 month and if you want refund you can get membership cancelled and refund of your amount within 30 days. I took this plan on 20th April 2016. Once I went back to home, and tried calling the executive Vishal, both the cell numbers ( [protected] and [protected]) he gave were switched off. Then I wrote a mail to member support mail id ([protected]@clubjiva.in) on 28th April 2016 asking for cancellation and refund of my money. I Submitted the cancellation request within 8 days of making the payment. Now these frauds say that they will not refund the money. There is medical and financial emergency my family and I am not able to make payment to credit card.
Please help me getting back my money.

Rishi Kumar Sharma ([protected])

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Club Jiva customer support has been notified about the posted complaint.

May 19, 2016

Updated by rishi1984 Just after posting the complaint, I got a call from club jiva and this time the person was asking for my new credit card number and expiry date which I provided but after that he asked for CVV number of credit card. How can I share the CVV number with someone? Why do they need another card number and CVV details for refund? Just after that call another person called me and asked for details and I told him that someone else called up and was asking for CVV details. Second person said he will check and call again, no response till now.

The first person again called up and this time he was telling me I can get my refund by net banking transfer. How is it possible when I have paid through credit card and they will refund in cash?

They can simply reverse the transaction and refund the transaction amount on the card through which I made the payment.

Please tell them to refund the amount to credit card which was used to make the payment.

Thanks
Rishi Kumar Sharma

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Comments

Sunil Kiran

from Ilkal, Karnataka

They will never refund the amount but say the story that amount will be refunded. Even the sales guy from Club jiva admitted that the product was sold to us as per the business practice done by Club Jiva. All the calls will be traced by police and these people will be sent to jail soon. Go to police station and log a case for the fraud

rishi1984

Today I had a telephonic discussion with Vice President of Club Jiva Nainital (Mr. Neeraj) and he has confirmed me that my refund will be processed by 15th June 2016. I hope my refund will be processed and I will get my money back. Now I am waiting for confirmation and refund of my money.

Club Jiva Customer Care

from Pune, Maharashtra

Verified Support

Dear Mr. Sunil Kiran,

Greetings from Club Jiva!!!

Thanks for Marking your Query as Resolved

Warm Regards,
Club JivaTeam

rishi1984

It's been one month from 15th June 2016 but I haven't got reversal of my transaction. The credit card bank has confirmed that they haven't got reversal of transaction from club jiva. Now the phone number of MR Neerav is not reachable/switched off.

Mr Neerav - as promised by you please reverse the transaction on my credit card at the earliest possible. otherwise I will be compelled to go for legal action. Please stop fooling people in your false representations and selling fake membership plans if you cannot provide the good customer support.

Waiting for resolution of the transaction.

Rishi Kumar Sharma