Club Jiva — customer support

Address:

Vadodara, Gujarat, 390019

I am member of club jiva holidays, recently trying to book an international vacation but facing huge problems.
1. No clear information's about trip
2. Without confirmation asking me to pay money
3. Itinerary not shared
4. Dae charge no clear details
5. Awful response from employees
6. Staffs deny to answer via phone calls and asking only for mails

I decide to withdraw the membership, kindly let me know the procedures pls.