Club Jiva — fraud company / unethical and dead response of customer support / commitment vs reality just opposite / badly trapped

Thanks for providing the platform to raise the customer's voice!

I have been trapped by the club jiva 2 years back in goa and took the 10 years membership and paid a huge amount and also paying some amounts yearly by the process. After two years i have planned a vacation and while booking interaction with club jiva support team it was a very frustrating experience and they are always showing us a negative/delayed response with not availability. With this interaction, i came to know even though the two years over my membership the dae account, not yet created by club jiva for the exchange program which is supposed to do at the very beginning. Anyway from last 4 months, i was continuous communication to the clubjiva support but still, they have not done and every time responding it is initiated now but no response when will i get or any evidence for the initiation and later on they are not responding at all. Parallelly requested for the 5 days booking on goa and they had to respond not available and given 3 days on sept instead oct/nov/dec in hotel pirache art as mention not available and then i did booking by separately in the same hotel which is very cheap as well and found the hotel provided me which is not at all the package of room standard of the membership.

My complaint: already club jiva cheated me and many more people with a huge amount, please need to stop and take necessary action.

As per membership, the dae account should be open by club jiva for exchange prog but they are not doing even more than 2 years over and multiple requests from my end for the same still not providing.. Purely fraud

The room provided only for limited days with off-seasons that too it's far from the membership commitment... Again reflection of fraud