| Address: | 400102 |
| Website: | clubjiva.in |
We were sold their 10 year club jiva membership by santanu in gangtok on 18 sept for rs 1, 32, 000. Our purchase agreement number is cj/gtp/a1074. We paid a down amount of rs 33, 000 and the rest to be paid in 12 equal installments of rs 8, 250.
Later we read all the online reviews and decided not to proceed with further payment. We have e-mailed them repeatedly asking for clarifications and get no response; spoke to their representatives jaideep and nisha, but got no response apart from an assurance that their support team will get back to us which never happens.
Their modus operandi is -
1. They will catch you while you are on a vacation so they know you are temporarily there and can't do anything later, on the pretext of a free scratch card which they will scratch if you attend their presentation which can stretch for 3 hours or more. The whole scratch part is a gimmick and it always has a pathetic holiday by club jiva.
2. Lure you with sweet talk and try to get all chatty and personal. Whenever you have any doubt they will try to talk over you so you never get a chance to speak. If you ask for time to decide they will say things like this anniversary offer will expire as soon as you step out the hotel door. They will eliminate all options why you shouldn't buy their membership even offering emis.
Once you buy their package and you do some research you realize it's all a fraud. Here's how -
Claim - they offer only 4/5 star hotels.
Reality - many of their hotels are 3 stars or less with tarrifs so low you can get a better deal by booking online every year rather than through their membership.
Claim - once you pay their membership fee, the stay is entirely free.
Reality - they don't tell you about hidden/utility charges which can range from rs 500-1, 500 per night. When we asked about this later they agreed it may be the case with some hotels. But we were not informed about this upfront.
Claim - they have tie-ups with thousands of hotels under ira scheme in india.
Reality - we called a few hotels to find out about this and they claimed they had never heard of club jiva. Regardless of how they have tied-up, seemed strange to us that the hotels don't know anything about club jiva.
Claim - the bad reviews are paid reviews by competitors.
Reality - santanu, their marketing person from gangtok actually told us this! I really didn't have the energy to tell him we had already spoken to some of those 'paid' reviewers and they were actual users, harassed just like us.
Don't fall for their claims, it's a fraud!! Beware
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