Club Jiva — Misrepresented information and cheated

Address:

403516

I was on vacation for my child birth anniversary in goa on 04-june-2016. I was approached by an agent named abhijeet near baga beach on 06-june-2016 claiming to give gift scratch cards on celebration of 5th anniversary of la calypso hotel. We were informed by abhijeet that la calypso hotel has completed 5 years and we have to visit the facilities for 1 hour in order to claim the gift.

Upon opening the gift card, i won one of the four gifts, an ipad, an led tv, 10k in cash or a paid vacation. All we had to do was to attend a 1 hour orientation session at la calypso hotel, baga so that facilities could be demonstrated to us by la calypso hotel authorities.

We were asked to show id proof and credit card to claim the gift. When we asked why credit card is required, mr. Abhijeet mentioned that the same is required for the visa/mastercard team for debiting the gift amount to the bank with which we hold our credit card and that his team has tied up with few major banks.

The receptionist has checked the id proof and credit card details and upon which we were allowed to attend the presentation strictly for 1 hour.

After we stepped into the meeting hall of la calypso hotel, we were introduced to a sales agent named vishwash and took 3 hour discussion even though we told that we need to have lunch and pleaded to finish off the presentation in 1 hour. We came to know only at the end of 2.5 hours that club jiva wants us to buy membership and offer is valid only today for the fifth year celebration.

We were given a false picture that the club jiva membership which would entitle us to cheap accommodation in 5-star properties across the world. Finally with the misrepresentation and false commitments, we were asked to book the deal and we paid rs-/ 18000.00. After paying the amount to them and booking the deal, i could find the receptionist opening up gift card instead of the persons from mastercard/visa and we were surprised and shocked. Same day when i went back to my hotel i find out on the internet that they are big time cheaters and i called the sales agent immedialty and asked them to cancel the deal, i was then told to come to the same hotel next day. I returned the deal and was told that the the refund would take 15 days maximum. I gave them my account number. Till now i have not received my money. They dont answer the my calls. I have also dropped them a email and now they are saying that they cant refund the money. I need my money as this is my hard earned money.

Syed iqbal haider
[protected]
Membership number cj/lcg/b/c607