Club Jiva — unethical behaviour bad practice asking more money

Address:

411037

Hello sir/madam,

I got a voucher from club jiva saying i can avail 5 nights and 6 days vacation where i have to pay rs 1000/- per night and extra guest (Age above 12 years) will get additional rs 1000/- per night.
Now i got an email from club jiva saying age more than 4 years will be charged for extra person and they will take rs 1000/- extra. (I dont know how come 4 years child become person which tends customer to pay exter rs 1000/-)
I have mailed them its no where mentioned in the voucher but still they insists me to pay or else they will cancel my bookings.

This is a bad practice which club jiva is playing with customers. This is a very bad example of doing business.

I have no option but go with this as i have short duration left and i have all travelling bookings already made, if they cancel then it will be again a big loss.

But my request from your channel is to raise this voice and complaint against them to make sure they will realise this bad practice and ensure they will return my excess rs 5000/- which i paid for my child which is less than 12 years as per the rule printed on the voucher.
My humble request to followup with them and get this resolved with refund of rs. 5000/-

Name: ganesh ashtekar
Voucher: mum44053
Attachment: voucher scan copy is attached here with

Thanks in advance for your kind support,

Regards,

Ganesh ashtekar