Club Jiva — wrong information provided by club jiva

Club jiva member has told us that you can just pay 10k now and can have one trip and then you can decide whether you want to continue or not. Later we got to know that we need to pay whole amount before we take any trip. Now they are saying membership is non-refundable even though we have not used any of their service yet. I got to know later that they have done similar things with other people as well. They don't provide correct information while registration they are continuously sending emails now to pay emi and remaining amount.