[Resolved]  The Mobile Store, Jabalpur M P — Faulty Nokia mobile Set N 72 Black & Gold IMEI: [protected]

As you are aware I purchased the above referred Nokia mobile Set N 72 Black & Gold
IMEI: [protected] from you on 18/09/2008 vide Tax invoice Dated 18/09/2008 for
Rs.7759.00. [CF.Copy attached]

This set did not perform perfectly; the battery got drained out on only 2-3 calls. Sometimes it would
drain out quite suddenly.

I submitted the mobile for inspection and repairs to the Nokia Care centre SAPNA ENTERPRISES;
A / 4, Dutt Apartment, Sneh Vihar Napier Town, Jabalpur as suggested on 03/12/2008.

The mobile was returned to me supposedly after repairs and assurance that it will now work flawlessly.
But the complaint of battery draining out abruptly even when it would be used for 2 or 3 calls of very
short duration, remained unresolved.

So the same was resubmitted on 28/12/2008 to the Nokia Care Centre for further probe into the problem
and repairs if necessary .I was advised that the set and the battery would have to be sent to Delhi for
further inspection, probe and necessary repairs.

Therefore it was again submitted to the above said Nokia Care Centre on 27th January. After about 48
days I got it back from the Nokia Care assuring me of due repairs done to it. Still the same problem
persists to date. [CF.Copy attached]

I am fed up with having to go to the Nokia Care Centre with no relief whatsoever. I am finding it
frustrating not to be able to use my mobile ever since the purchase date.

Kindly replace the mobile set with another set of same value working without a problem. The
purchase is covered under one year warranty and my request is well within the warranty period and
deserves to be redressed without further delay or harassment.
R P CHOUREY; SAI SNEHA, PLOT NO. 659A; HOUSE NO. 2302;SANJIVANI NAGAR; JABALPUR.
e-mail : [protected]@gmail.com