[Resolved]  Maruti Udyog Ltd — poor customer care

MY CAR SWIFT DIESEL (LDI) MH-01-AC-4497 PURCHASED IN APRIL/2007, LAST TWO MONTHS I AM FACING GEAR PROBLEM, SAI SERVICE LOWER PAREL HAD DONE SOME JOB BUT STILL GEARS ARE NOT SMOOTH. THIS COMPLAINT ALREADY GIVEN ON PHONE BUT STILL NO RESPONSE FORM THEM.

dear sir,
I own a Maruti Gypsey King Model 1998.The call stops once you leave the accleator.The car was rectified once for this reason 3 months back.Since then the car has run for about 1000 k.m.The same problem has reoccured & now the service engineer says that the entire carburator needs to be replaced.A new carburator cost Rs. 18000.00/- approx. Kindly help & suggest as the vehical is lying in the authorise service center for the repair of the same.
Looking fdd for your kind & early co-operation & support.

Regards,
Abhijeet Mukherjee
Jamshedpur, 831001
Jharkhand, Inia.
Mobile-[protected]

04 Jan 2009
From,
Mrs Archana (Mob No.-[protected])
W/o Shri Gulab Chandra
P-147/2, Air Force Station
Gwalior, MP
To,
Pankaj Narula
Chief General Manager (Service)
Maruti Udyog Limited
Palam Gurgaon Road,
Gurgaon,

NON SATISFACTION SERVICE BY
PREM MOTORS PVT LTD, GWALIOR


1. It is intimated that I have purchased a Maruti car (Zen Estilo VXI model) having engine no. 3237387, chassis no. 115089 on 21 Feb 2007 from Prem Motors Pvt Ltd Gwalior and all services are done by the Prem motors in time and car under extended warranty. Since 6 months, Many times I have told that center locking is not working properly and technician of Nippon has checked and told that motor assembly is not working properly and that should be replaced, but they are doing oiling, greasing and the problem is still there. I have also complaint to Mr Rahul Gupta (Regional Manager - Indore) regarding this problem many times, but no any positive action has been taken by Prem Motors till date. I am feeling very bad to complaint you.

2. You are requested to do needful for rectification of above problem and take action against service center. Thanking you.


Yours

(Archana)

Copy to: Mr Rahul Gupta, Regional Manager (Indore) – For information.

I bought one Maruti Omni five seater from Dewars Garage Ltd, 83/1 Topsia road ( S ) Kolkata- 700046 in the name of my wife Mukti Deb on 26th of Nov ' 08 by paying Rs. 258002.00 (Rupees two lac fifty eight thousand two only) vide pay order no- 0217571 on Union Bank Of India. At the time of booking my car I also opted for additional warranty for 3 years / 30000 km as offered by your company by paying necessary amt which was included in the aforesaid pay order amt.
I got a challan receipt no- 2642 dt 26.11.08 from Dewar's Garage Ltd for the whole amt. My cars chassis no is 1057985 and engine no is 4022749.
While making the Draft I was told by their sales representative that they would return my excess payment within a day or two as they were not sure about the actual price of the car as you were running a discount scheme during that time but inspite of repeated request and reminders till date they havent return my money nor they have given me any bill- no extended warranty card ... absolutely nothing !!!.After nearly one month on 24th Dec' 08 I got a letter from Dewars Garage Ltd from Mr Debraj Saha - Asst sales Manager a hand written letter in their letter head mentioning that they would return my money maximum within seven days but till date I m yet to receive the excess amount that I have paid to them. I simply dont know how this can possibly happen from a authorised sales counter of your company.Will you please let me know what was the on road price of Maruti Omni 5 seater ( White ) the day I purchased my car at Kolkat on 26th Nov' 08
I m looking forward for your response and I am sure that you will take necessary action so that these things do not happen with any other Maruti customer.

M/s baggalink Motors Pvt Ltd, New Delhi / Maruti Wagon R Vxi — Poor sfter sales ervices

Wagon R car purchased in Oct. 2008 model 2006 from Bagga link Motors Pvt Ltd, New Delhi

COMPLAINTS

1. Faulty Central Locking System provided with the car and after complaining, the delear is not responding.

2. Faulty and exhausted battery provided with car (2006 make) which has already reached its endlife and the dealer is refusing to change the battery

3. Mental embarrassment and poor customer services

To

The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

February 20, 2009

Sir,

I have purchased a new Maruti ALTO LXI on 08/10/2008 from Competent Automobiles Co. Ltd Tikkar (Didwin) Hamirpur (H.P). The above car was fully insured through your company vide policy No. 4685163 before its delivery.

I had hand over the vehicle at your workshop Competent Automobiles Co. Ltd Tikkar (Didwin) Hamirpur (H.P) on 31.10.2008 vide job order No. 504215 for its repair. Consequently, I have taken back my car after about one moth i.e.28.11.2008. However, your company had charged Rs. 23000/- (Rs.21500/- cash against receipt No.C003755 dated 28/11/2008 + Rs.1500/- by adjusting of receipt for Crain charges from NIT campus to works Tikkar (Didwin). It is not clear for me when my car (Vehicle & Accessories) was fully insured and even one month has not been completed after its purchase then why Rs.23000/- has been charged from me. I have asked for details of Rs. 23000/- but your company personal give me evasion reply in this regard, which is not desirable.

After my repeating demand for details of Rs.23000/-, the competent automobiles co.ltd. has refunded me Rs. 3843/- vide cheque No.054960 dated 23/1/2009 and verbally told me that a sum of Rs.7900/- has been deducted for new parts in addition to 50% depreciation. Although I had purchased the above car during October 2008 and was fully insured (Vehicle & Accessories) then it should be charged from insurance company not from me.

I must make it clear that my patience is fully exhausted and ultimately I have written to your good self for appropriated intervention in the matter and refund excess amount to me charged by your company.

Thanking you.

Yours faithfully,

(Gulab Singh Thakur)
Electrical Egg. Deptt.,
National Institute of Technology,
Hamirpur (HP) 177 005

I agree with comments

Dear Freinds,
I have gone thru a few of the complaints and I FULLY AGREE that MARUTI UDYOG is an organisation of deaf and Dumbs, specially after they have received the payment for their product.
The Japanese culture to be inculcated ( THE 5 S ) are all for the books. I am also like many, a silent sufferer and all efforts to highlight my problem about fraudelently charging excess payment by a dealer for a new Dezire (MODERN AOTO, HISSAR ) have not reaped any results, on the contrary the management which earlier was in agreement of the wrong sided with the dealer subsequently.
So, is there any point unless u take respite thru the court and publicise the same as the management who seem to be hand in glove with the dealers have least concern for the customers.

Like many of you, a UNSATISFIED CUSTOMER

RAJESH

Sir,
I am enclosing a mail forwarded to [protected]@hcl.in on 17 Feb 09. The officer at Vasant Kunj office who was earlier in agreement changed his stance after speaking with the zonal incharge of Maruti at Chandigarh, who also differed his stance after the dealer refused to give delivery of the vehicle until the additional sum was paid., tentamounting to blackmail. Anyway since I did not have much choice I had to accept it as fate accompli.
Thouh I have very little hope of receiving a reply but I am sure it's worth a try.

Happy Driving with Maruti at helm.

Yours Faithfully
Rajesh Singhal

Dear Sirs,

I am a Defence Service officer and
I had booked a MARUTI SWIFT DEZIRE, VDI thru Canteen Stores Dept, Area Depot Hissar and made full applicable payment of Rs 5, 39, 531/-vide Draft No. 213220 dated 14 Jan 09 of Syndicate bank.

The draft was deposited with CSD and I was issued a receipt towards same by the CSD Depot, Hissar vide receipt No. 0R[protected] Dated 16 Jan 09.

The Car was billed by MARUTI UDYOG vide SRDC100 P6 D1256040 Dated 29/1/09.

To my surprise when my Rep visited MODERN AUTOMOBILES HISSAR for collection of the car, as informed by them, the dealer refused to part with the Car unless I paid an additional sum of Rs 7000/- Cash or deposit similar amount in their account.

Inspite of my repeated request that I have paid my dues in full and final as per the CSD rates, besides I am not obliged to pay the dealer any sum directly.
The delivery of my Car was stalled by the dealer.

I was forced to pay the amount stating that the price of the Car has since been increased by MARUTI UDYOG (on 27 Jan 09 ).

My request that the price has increased subsequent to my having paid the full and final amount towards the car and tentamounts to a breach in contract once the payment has been received much before the date of price increase, yeilded nil results.

The dealer did not issue any formal receipt towards the sum of Rs 7000/received and gave my rep a " TO WHOMSOEVER IT MAY CONCERN" ON THE LETTER HEAD OF THE DEALER for the amount of Rs 7000/- as increased price by Maruti Udyog.

In view of the facts submitted, MY REQUEST IS THAT MY GREIVANCE BE REDRESSED, as I feel cheated by the dealer in the guise of MSIL price increase and the excess amount charged be refunded to me.

I also request the suitable directions be issued to dealers not to harass customers on pretexts as Maruti Udyog is an esteemed organisation and customers trust should not be affected by such unscruplous dealers.

I do expect to hear from you.

With Best regards,

Rajesh Singhal
Gp Capt

Maruti Udyog After Sales Service — Unreliable workmanship

Dear Sir,

This is regarding servicing of my car Registration no. MH-15BN 6231 Model:- Wagon-R Lxi

I had given my car for servicing to Seva automotive, Ambad, Nashik on 20 .02.2009, it was a paid servicing and work to be done was Glass noise, and general check up.

Work was satisfactorily completed so at the end of the day I got my car .

On 28.02.2209 I was cleaning my car and found spare tyre was punctured so I had taken my car to the garage for repairs, when the punctured tyre was taken out for repairs it was found that there was a very big cut on tyre, it seems that my good tyre was replaced with damaged tyre by your service station people.

We are giving our vehicles to Maruty service centre on this faith that we will get our original parts back as it is, this is ridiculous thing .

You are requested to help me out to get my good conditioned original tyre back.

Hope to get a positive reply from you.

Regards,

Girase Jaipalsingh

SIR, DATE:04/02/09
I HAVE BOOKED A MARUTI WAGANR, COLOUR ROYAL GOLD AT ABT -MARUTI
TRICHY/TAMIL NADU ON 09/02/09 WITH A TOKEN ADVANCE OF RS 5000 AND HAD AN
ASSURANCE OF RECEIVING OF THE VEHICLE WITHIN 15 DAYS.MEANTIME AFTER CONFIRMING
I ARRANGED A LOAN OF 3LAKHS FROM BANK CHEQUE DATED 28/02/09 FOR WHICH I HAVE TO
PAY AN INTEREST OF RS 1100/WEEK.MOREOVER I WILL LOOSE OUR COMPANY SUBSIDY FOR
SOME MONTHS IF ITS NOT APPLIED WITHIN PRODUCTION YEAR i.e., MARCH 2009.I
EXPLAINED ALL THE ABOVE TO THE SALES EXECUTIVE WHOM I APPROACHED.
I DON'T KNOW WHEN I WILL GET THE VEHICLE AND CAN'T ABLE
TO CONTACT MANAGER / ABT TRICHY, WHO IS TOLD TO BE IN MEETINGS. KINDLY
INTERVENE IMMEDIATELY AND DO THE NEEDFUL TO MAKE ARRANGEMENTS TO GET ME
THE VEHICLE AT THE EARLIEST AND HOPING U TO HELP ME GET RID OF FROM THE LOSSES.
THANKING YOU,
P.RAJAKUMAR

hope all the buyers of maruti do not have to face any problems after they purchase the car and even complaints are attended at the earliest

dear sir...
please help me ...
hamne wagonr lxi lithi .eternal moter ptv.ltd . bhavnagar se li thi gaer problem thi to hum ne kaha subodbhai ko kah to usne hame thik se jawab nahi diya usne bola ki servies me leao thik ho jayega
aisa 3 bar huwa to bhi thik nahi huva .aur ham aise apse santusthth nahi hai aur hum apki maruti suzuki ki car kabhi ETERNAL MOTER BHAVNAGAR SE NAHI LANGE.. 2.humne asseseries showroom me karai thi usme power window fit kiya tha . to old vala windows system hum ko vapas nahi diya ...
humne kaha ki vo humko chahia to usne bola wo kho gay hai . aur hamari kuchh nahi sunta ..
aur hame dusari car lani hai to hum kahase le ... ya MARUTI SUZUKI KI LE YA NALE.VO HUMKO JALDI HI batao MERA CONTECT NO-[protected] PLEAS HELP ME SIR

Maruti Zen Estilo vxi car — Less bill of Car by the dealer

It is with great agony that I wish to bring to your kind notice again the callousness shown by your dealer / company about my above said complaint.I had purchased a car (Zen –Estillo vxi model, superior white colour) from your showroom (ms CM auto sales(P)ltd., Chandigarh road, Ropar) on dated 23.02.2009.I had deposited Rs 351889 /- with your dealer ( Rs. 10000/- as booking of car and bank draft for Rs.341889 /-).I had received bills from your dealer for Rs.338234/-( Car bill Rs. 326987 + Insurance Rs.10867/- + Temp. No. Rs.380/- = Rs338234/- ) and refund cheque for Rs.11895/-on dated 16.03.2009 (after 21 days) instead of Rs. 13655/- ( Rs.351889.00 – 338234.00 = Rs.13655.00 ) which is less Rs. 1760.00.

On 18.03.09, the executive /representative from CM auto sales (p)ltd had come to me and said that we had not given full amount car bill to any one, its our policy, and also said from this you saved registration fee from the Govt. Is it not a National loss ?

In spite of my repeated telephone calls, no concrete action has been taken yet to refund the amount. I can hardly believe that a International auto company like yours which is reputed for its honesty, efficiency and quality should be taking so much time in doing the needful .



Is it encourage customers to patronize ur company?

Is it promote a fair n cordial relations between customers and your company?

Is it create confidence in customers about the company?

Is it yours standards n commitment to the customers?

Is ur advertising, literature n staff not misleading the customers?

Is u deal quickly n sympathetically?

Is your handling system of complaints promptly?

Its totally mental agony, harassment and wastage of time and money for me.

I again have every hope that you will take a prompt action and oblige

Therefore I request you again that refund my balance amount i.e. Rs.1760/- to me

I am an sergent seqseirement for a job .there are some financial problem in my house .i am deaf and dumb and need litttle support from your side . i hope you will try to nesobue my problem as soon aspossible. because of alread sycars i am sitt at home because of no job in india .every one nejuet us and doubt on our abilities and efforts .so please help me in any possibly way if you can, iwill be highly greatful to you . ijust wanted to tell you about my educational qualifi cation that is _i did 8 th from mkh wadhur vdhyalrya meerut and a year traning in I.T.I fitter . I am really very worred because my fother is alos unemployeded and my mother is working and my young is sister .i hope you will show your concern towards me.
address: 16 neeli kothi mission compound, meert, U.P
MOB: [protected]
ABHINAV IS DEAF.
THANK YOU.

To,
The Manager,
Customer Care Department,
Maruti Suzuki,
Gurgaon


Sub: Complaint against the zero efficiency of your Pune Dealer M/s. Chowgule Industries Ltd.


Dear Sir / Madam,

First and the foremost very very thanks for providing such a nice and huge product portfolio to your all customers.

I am having Suzuki Wagon-R Duo (LPG model Lxi) the details are as follows,

Name of the Owner: Arun Gajanan Modak
Vehicle registration number: MH 12 EG 9067
Date of possession: 06.11.2007
Date of Invoice: 31.10.2007
Model: Wagon-R Duo (LPG Lxi)

I am constantly facing the problem of co driver seat’s recliner noise from the second service till today. I made so many complaints to your dealer M/s. Chowgule Industries Pvt. Ltd, Pune at their Katraj workshop, but it seems that nobody is interested in solving the complaint. Because I made the complaint to Mr. Dyanesh Mujumdar who is the Dy. Works Manager over there, then I made the complaint to Mr. Abhijit Atre also for the same who is the Sr. Works Manager at Katraj workshop in Pune.

Every time when I am complaining to the Service advisors then they are just applying the sprays to reduce the noise which is coming from recliner assembly of the co-driver seat. Many times they are just promising to me that they will procure the recliner assembly from the plant and every time I have to run to them for the noise.

So many times I asked them to just replace the same under warranty, and every time they are neglecting. Every time their answer is we are about to procure. And when I asked them that why they have not procured yet then their answer is that “the recliner assemblies are of different types” I don’t understand that is Maruti is supplying different recliner assemblies to their every Wagon-R model?

The dealer is just not able to find out the part number from the parts catalogue??

Is this a DEALER or a ROADSIDE GARAGE?????????

And if Maruti is having such kind of dealers into their network then probably they will loose the Sale in next couple of years.

What kind of customer satisfaction is this?????????? (Maruti is No.1 in CSI for so many years. Really doubtful on that)

You can check the record from the dealership about such complaint made by me so many times.


I think Chowgule’s are not at all interested in satisfying their customers either from Sales side or from Service side. Because in sales also I found lot of problems from the Chowgule team.

In above I have specifically mentioned two different dates 1) Invoice Date & 2) Possession date.

Because after invoicing I got my car after 6 days period. That too committed time for delivery was 7.30pm on 06.11.2007 but I got the delivery at 9.30pm on same that. To be very frank I was very lucky that at least I got the vehicle same day.
Mr. [censored]al Osani the Sales Manager was very arrogant at the time of delivery as he is the only person who is selling Maruti vehicle. The person was not at all ready to deliver the tax receipt at the time of delivery. I made the quarrels over there and finally I got the same along with the vehicle.

I don’t understand that with which attitude the dealership persons are offering the services to the customers????????

I am waiting for the action on this from Company side.


Regards,

Mandar Modak

I am a resident of Kurnool town of Andhra Pradesh. I booked a Maruthi Zen Estilo, LXi on 23.03.09 with MSA motors, Kurnool, Andhra Pradesh. While booking the show room authorities told to me that, . the vehicle will be delivered with in a week. Today it is 14.4.09 the Maruthi authorities are failed to deliver vehicle. When ever i contacted them their response towards me is poor and irrigular. I have paid entire amount on the day of booking. This is customer care of Maruthi authorities in India. By this their credibility among the trusted Maruthi customers are losing. I think the Maruthi Suzuki is in bad shape. Bhushanam.M.N. Kurnool.

Maruti Dzire Car delivery date :- 23.04.2009

Form - 22 delivery date :- 27.04.2009

Great service by MARUTI

Car purchase from Marketing Times Automobiles Pvt. Ltd.

Dear Sir,
I would like to say I have Maruti 800 Ac Model 1999 sir, I have suffering
last 1/5 month for A/C because my AC is not cooling. I went to go 2 times to your Maruti Authorized Service Station

M/S ZENITH AUTO
HOLAATH SARANI, CHINAR PARK
700 157( Near kali Mandir) Kolkata -700 157
Phone: 6568 9931/2570 8932 /[protected]

Kindly take Job sheet details.
1) Date 05/04/09 Job sheet no. 0001378
2) Date 28/04/09 job sheet no 0001630

But there are some person misguide to me one time I was paid Rs. 1200/- for AC Servicing and 2nd time I was paid Rs. 400/ for same problem.

And now to day I am getting same problem Please do somting and help me

I hope within days I well get good and positive reply form your side.



Thanks,
Anuj kr. Tiwari
D-36/1 Anupama Housing complex
Near Haldiram.
Kolkata 700 052
PH# [protected]

Dear Sir,
I Purchasd a Swift Dezire vxi from Fortune Cars Bhiwadi (Raj.) on 6/5/09 . from Day First Central Locking is not in working, Fortune Cars Try to Rectify but not success. I Think Before Despatch The Vehicle For Customer All Features/Functions Should be in Working for Customer Delight.

MY CAR Engine no-493416, Chasis No-172441,
I Request u to Attend MY Problem Immeidate.

Anil Singhal
Mob: [protected]