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Sony Ericsson Complaints - Service and repairs |
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Sony Ericsson |
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Posted: 2008-01-03 by Apurv Singh  Send email |
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Service and repairs
I had got the Joy stick of my Sony-Ericsson K750i repaired from a Sony-Ericsson service center in Gurgaon, but after 2 days of that the phone display went white, and when I took the phone back to the service center the manager refused to handle the phone he said that the phone may have got damaged due to the software getting corrupted or some problem in the main board of the phone, how ever he confirmed that the Cap of the Joystick was not fixed properly. The cold response from the the Store manager made me write to the Sony-Ericsson customer service mail id, how ever I did not get any response from them.
The Service station name and Add is
Mobile phones India
114, central Arcade, DLF City - II
Gurgaon - 122002
9891042595.
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I bought new mobile w760i on 30-dec-2008. i cant able to connect it to pc. there is some problem with data cable. i got replaced that cable with other one by near by service center. again the problem is there with new cable also.
But i can able to use k810 mobiles data cable with this mobile(w760i) without any problem. i think the cable providing with this mobile is not compatible.
what is the solution for this. expecting reply. |
| i an using sony ericsson k790i and my problem is that my phone screen is displayiny totally white and phone is not working ...please give me some suggestion what to do |
| I have purchase mobile Sony Ericsson W350i 11/10/2008 this is the very bad handset of ur brand And no service support, no parts availabilty. My handset's Flap had break without any wrong activity with mobile set and have no avilability of flap at ur service centre.my contact no is 9926899809... i m in Bhopal (MP). So pls tell me what will i do for this .if u will not support me i will go to Consumer Court . |
this is balakrishna.i have sonyerricson mobile the model is j121, suddenly it got repaired. so i was went to yours authorised servive center, the adress of servive center is OVEZ COMMUNICATION, richmond circle richmond plaza no g4 bangalore.i was submited my mobile to repaire.they was commited to give bacck on next day but its become a 4 days now, daily they were make me to wait out side of, they was treated me like a begger their servivce center still now its not get repaired.when i went today to ask my mobile in the morning than also they was waited me @ out side of the service center when i ask the mobile they misbehaved with me, they said we are not affraide to anybody do what ever you want nobody can do anything to me. infront of public only they was scold me so i am requestin you that plaese take a action for that, otherwise i will take the help from the press meadia and from court replay me soon.
THANK YOU |
| i bought a 380i and had a problem straight away ..antenna problem i went to the customer care and shown it they make it a problem and asked to get it replaced .after 20 days i got the new cell phone (replaced) and within 10 days i faced a new problem that was my phone's vibrator had a problem as vibration mode didn't worked.i again went to the customer care and asked for the problem they kept the phone for 2 days and when gave to me it had a the prroblem of togglekeypad as well ...i don't know wht to do ..but i want my piece to be replaced. |
plz dont get cheated by purchasing this fucking ericson mobiles...they are cheating people like anything...just simply we can name them as terrosists who had attacked mumbai recently...according to me those terrorists are much better than these idiots..hope u can understand how we r frustrated by the servicing peoples of sony..i had called them 64 times...i had given my mobile when it was in warranty n they made me to wait till the expiry of that...i am not going to leave them..i vl take some legal action on them..m ready to waste my money in this matter but doesnt matter...atleast some others can b rescued by this process...
kishore reddy
09008790679 |
i have purchased sony ericson k530i, display ip of this phone is not working properly i had been to sony ericson care centre salora international sector 34 a chandigarh but there service is disguisting whenever i go there they use to say display of this mobile is broken and part is not available here it will b available in 3 days when i again visit there they said come after week its nt available yet, , , they dont attend costumer poperly, , i request head of this region to pay proper attention to your care centre or open one or two care centre more ...otherwise stop selling your cell if cant give proper service..many people have complaints with your care centre at chandigarh..
thanx
siddhant
service type:warranty
9814825251 |
| hai my mobile is hanged and display is gon.k550i..please help me where to repaired |
| im having w910i, it has broken in the sliding part.i gave the set to the sony service center which is nearby me. they are not telling the correct reason and whenever im asking about the set they r saying that ur mobile will be repaired soon by this week. many weeks gone away approximately they are having my mobile past four months. last month they said that all the thing has repaired and waiting for the panel.one month has gone away i think the panel has not reached them or they are telling lie? i cant able to judge them. what can i do. pls reply me...im living in tamil nadu... |
| I had Purchased sony ericsson mobile phone model no. S302 on 30th nov. 2008. within 2 days i realised that many of its fuctions are not properly working just like 'Light' option included in Menu 'Organiser', Slide show Option in menu 'File Manager' which were properly working at the time of purchase. customer care executive insisting me to go their service centre and repaired it. But I dont want to repaired my mobile, I want either my money back or Replacement because i had paid 6600 rs + around 500 rs. for its Memory Card then why I repaired my mobile and used my New Mobile with Lable repaird mobile. can I got Justice? |
| probem is that the touch pad is not working at all.mobile-w960i |
I have purchased one Sony Ericson Mobile Model-W 350, S.No.355 865 023 964 809 on 11.09.08 through Easy Cell City chennai - 84, . Later I found defective in batter (Capacity charging problem) I requested to Easy Cell City people for the replacement of defective piece of mobile and got acknowledgement from them on 17.10.08
Ref: Requisition letter dt. 14.10.08
Easy Cell City, Ch-84 Purchase Invoice No.872 dt.
11.09.08
Certificate from Accel Frontline Ltd, Chennai. |
I would never buy Sony Ericsson anymore, i was big fan, i used SE since T
World worst services. So don’t buy any product form sony Erricson. If u got any problem in ur phone it never be resolved. Even I mailed lot of time to questions.in@support.sonyericsson.com. But always got reply “Dear Mr. Chandra,
Thank you for contacting Sony Ericsson on World Wide Web.
This is in reference to your complaint regarding Sony Ericsson handset. We assure to restore your faith in our services.
It is unfortunate to hear of the difficulties that you are experiencing with your Sony Ericsson mobile phone and we thank you for bringing your concerns to our attention. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. However, we would like to inform you that we have already forwarded your complaint to the concerned department on high priority. So, we would request you to kindly wait for some time and assure you that we will surely get back to you with the best possible solution. We need your co-operation in this regard.
In case of further query, please feel free to contact, we will be more than happy to assist you.
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
1800-11-1800
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Vijay
Sony Ericsson Customer Care
The details of this case are as follows:
Case: 72871107
Engineer: Vijay Sharma
CaseOpened: 09/Dec/2008 09:19:32”
Same reply form 39011111. you can not talk any seniors.
So don’t buy any product from sony Erricson.
"jago grahak sony ka koi product mat kharido agar ek baar problem aa gayi to kabhi bhi thik nahi hogi" |
hi,
my name is jagadeeswaran
my sony ericson g502 mobile is missing
pls help me |
i want to know the problem my cell is facing
sometimes themes donot get applied later after one week
or so they get applied themselves the same is condition of camera.what should i do? I have no sony ericsson service centers around our town |
| sony ericsson w580i this mobile is only for keep in showcase plz don't buy any cell phone of Sony Ericsson I never expect such a worst, cheating response from Sony they can change their brandname as PROBLEM ERICSSON |
| I Bought K770i. but now panel is not good and i want to service my mobile... where can i give my mobile for service in chennai.. and where can i get the original panel. My mobile no: 9789816173 |
| Sony ericsson service centre's are pthatic |
i have purchase a sony ericsson mobile T 700 15 days ago
in dubai axiam telecom...the complaint is
while hearing music continuesly for more than 15 minutes
the music stops & the phone will restart again...
please give me some advise.what will i do
hope the sony ericsson will give a smart response. |
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