[Resolved]  Accelyst Solutions Pvt. Ltd. (www.Freecharge.in) — Money deducted from account, number not recharged

Address:New Delhi, Delhi

Order No.1392828 from CCAvenue

No recharge to mobile phone beside successful transaction
Today I recharged my mobile [protected] with Rs 444 (Rs 10 more for delivery of the coupons) through www.freecharge.in. Amount had been deducted from my bank account for the said transaction but my mobile was not recharged for Rs 444 (full talktime). I recieved the the following message "Transaction Successful Oxi TransID-[protected] for [protected]" but no top up of 444 rs on my number. .

My bank account shows a transaction if Vafour of "Avenues India Ltd"

If there is a technical problem with the website and service provider then the delay is acceptable else I need my money get back asap.

Kindly revert

Regards
Neetu Anand

Delhi
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Order Number: 1392678
Hi Same problem with me.
No recharge to mobile phone beside successful transaction
Today I recharged my mobile [protected] with Rs 333 +10 (Rs 10 more for delivery of the coupons) through www.freecharge.in. Amount had been deducted from my bank account for the said transaction but my mobile was not recharged for Rs 333 +10 (full talktime).
I recieved the the following message "Transaction Successful Oxi TransID-[protected]
for [protected] but no top up of 444 rs on my number. .

My bank account shows a transaction if Vafour of "Avenues India Ltd"

If there is a technical problem with the website and service provider then the delay is acceptable else I need my money get back asap.

Kindly revert

Regards
Veer

East Delhi

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