Freecharge Payment Technologies / FreeCharge.in Customer Care
Freecharge Payment Technologies Pvt. Ltd.
Customer satisfaction rating: 16%
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1415
COMPLAINTS

Freecharge Payment Technologies / FreeCharge.in Customer Care

Freecharge Payment Technologies Pvt. Ltd.

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Address
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
16%
Complaints
1415
Pending
188
Resolved
221
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Freecharge Payment Technologies / FreeCharge.in related photos (337)

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Freecharge Payment Technologies / FreeCharge.in Customer Care related pictures (337)

Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Freecharge Payment Technologies / Freecharge.in — Refund not Done.

 debayan04 on Sep 26, 2016
My name is Debayan Konar. My user name in freecharge and email id is debayan04@gmail.com. Contact no is 9732314249. Today at 10.21A.M I recharge my BSNL no (9474576481) by 549/- which is a data pack. My order id is FCVA160926477742452 and then they so me recharge was successful. But no message had not come in my phone from BSNL regarding this recharge so recharge is done yet but when I was mailing to " Freecharge" for refund they simply deny for refund and said the recharge is successful. So please help me to recover my money....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Freecharge Payment Technologies / Freecharge.in — Mobile recharge

 Nita Kumari on Sep 26, 2016
My transactions were successful but I didn't received my balance of last three transactions. pl. resolve the problem. transactions were successful on 26 September 2016. I need my recharge amount. pl. give the solution. I can not to go for recharge to any shop. so you help me

my recharge amount and transactions. rs. 20 - FCVW1609206477820672, rs. 10 - FCVW160926477724699, rs. 17 - FCVW1609206477719893...
Complaint comments  Read comments Complaint category Banks

Freecharge Payment Technologies / Freecharge.in — Dupe/Misleading Information on Freecharge App for recharging

 mudassirkamal on Sep 24, 2016
I have emailed to Freecharge, to refund my moneny because information provided over the Freecharge Apps, plans were misleading and incorrect. In other words it was duped information due to which I landed up with paying for incorrect recharge. (No where it was mentioned that its a promo offer, no disclaimer while recharging, neither it mentioned any validity, nor promo balance - screenshot attached).

However, Freecharge is saying its a Promo Offer which you have recharge. I have recharged it because of misleading/duped information on the FREECHARGE apps. FREECHARGE is trying to make...
Complaint comments  Read comments Complaint category Mobile Service Providers

Freecharge Payment Technologies / Freecharge.in — Electricity Bill payment unsuccessful

 shiva13291 on Sep 21, 2016
Hi Team,

I had paid electricity bill for MSEDC - Maharastra Power Distribution Ltd of Rs. 1240 through freecharge. Please find below recharge invoice detail.

PAYMENT RECEIPTFreeCharge.in - Recharge Made Free
Order Id : FCEM160908465745811
Payment Date : 2016-09-08
Account Number : 410011245670
S.No Particular Amount
1. Bill Amount Rs. 1240.0
2. Coupon charges Rs. 0.0
Total Amount Rs. 1240.0

After Successful transaction, i received below two messages on mobile from Freecharge team.

"Payment...
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — Bill payment isshu

 sushantbhatt60 on Sep 21, 2016
I've paid my Electricity Bill to BSES YAMUNA Delhi CA. No. - 100975835. REFERNCE NO. FRC469827738, ON 17 SEPTEMBER 2016. your site says I've paid successfully but the BSES Site shows unpaid. this is the first time I chose to pay through Freecharges instead of Paytm and this is what I get. Outrageous.
AS YOUR REPRESENTATIVE AND PROMO CODE GIVEN ON BSES BILL LAST PAGE ADVERTISEMENT I HAS, NT GOT CASH BACK ALL OF YOUR GIVEN PROMO CODES SHOW EXPIRED YOUR Freecharge Payment Technologies GIVING FAKE PROMISES
Please do take the requisite steps AND GIVE ME MY CASH BACK or I've to seek consumer...
Complaint comments  Read comments Complaint category Business & Finances

Freecharge Payment Technologies / Freecharge.in — Non refund of my money on unsuccessful recharge

 Ritesh Vaidya on Sep 16, 2016
Yesterday I did one recharge of my BSNL prepaid number using the app of freecharge. The recharge was unsuccessful however my money was deducted from my account.
Now, instead of redepositing the money in my account, the company is keeping my money with themselves in waht is called as wallet.
This is unfair. They should have a system wherein if the recharge is unsuccessful, the mney should be directly refund back to the customer's bank account which is not happening.
I am highly unsatisfied with this and need my money back in my account.
Ritesh Vaidya...
Complaint comments  Read comments Complaint category Utility Services

Freecharge Payment Technologies / Freecharge.in — Money deduced but recharge not done

 Aadarsh Singh Thakur on Sep 15, 2016
On 14 September I recharged my mobile 8721085092 but I was not directed to recharge conformation screen and money is also deducted from my account my order I'd was FCVA160913469078106 . free charge do not have any customer care no which could be helpful to us .so I will request the company to kindly check and resolve my problem. It caused very inconvenience to me....
Complaint comments  Read comments [1]Complaint category Credit Cards

Free Charge — Payment not credited to bses account

 rajan dhoni on Sep 13, 2016
What kind of these response i made a payment of bses or order no FCEW160910467114922 on sep 10 72 hours has passed but money still not realiased in their account i called call centre of bses with the refrence number
you provide but they told they don't know these refrence number what you want to do know where is my money what kind of game you guess are playing with me do these money means nothing to you please refund my account otherwise i will take the certain action against it...
Complaint comments  Read comments Complaint category Business & Finances

Free Charge — Freecharge payment not credited to bses

 rajan dhoni on Sep 12, 2016
Why my payment is still not credited to my account of bses my order number is
FCEW160910467114922 but still the payment is not made to bses i am now much tense why you playing with me why you want me to do why the payment is still not reflecting on bses site why these company is doing such kind of fraud with me where i go how i assure my payment bses send me bill to pay the bill of current months do you wnat me to twice pay the bill...
Complaint comments  Read comments [1]Complaint category Business & Finances

Freecharge Payment Technologies / Freecharge.in — Freecharge payment

 rohasn on Sep 12, 2016
Why this delay how i make assure of my bses payment why this is happening with me sir these is first time i use freecharge and my order is FCEW160910467114922 and now two days but still no information on bses site about my payment where is payment gone why i need to talk why these unnecessary where is my payment of bses my whole lots of friends what to use the freecharge now wht i supposed to do with that why you not make assure about my payment i am in mental asylum please don't test my patience...
Complaint comments  Read comments Complaint category Electronics & Appliances

Freecharge Payment Technologies / Freecharge.in — Bses yamuna payment not credited

 rohit masiwal on Sep 10, 2016
Sir i made payement of bses yamuna through you sites my ca no is 150912801 and FCEW160910467114922 is order id please check payment hasn't made yet in bses please help these i have first time used your free charge for payment if you want me to use it then please reply i am in tension from last some hours please alteast connect wih us for the information it hasn't yet recieved in thier site...
Complaint comments  Read comments Complaint category Banks

Freecharge Payment Technologies / Freecharge.in — Menu shows 3g plan and finally activated was 2g plan

 venu_alugoju on Sep 10, 2016
I used freecharge to buy a 3g data plan from vodafone for mobile. Package that freecharge offered was 1gb data for 28 days for rs.205. I have attached menu snapshot from my mobile app. When i paid money, 2g plan was activated on mobile. I took the matter to freecharge customer care that am dissatisfied with them for misleading me into spending money for a plan, which is not suitable for my need. They carelessly closed the tickets asking me to contact vodafone directly. I dont understand why vodafone will even bother to answer for a mistake of freecharge. Now when i look at freecharge menu, they...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — Account suspended and not reactivated

 Liyawul on Sep 10, 2016
Dear sir,
I have added Rs.6000 to my freecharge wallet from my credit card to withdraw the same amount to my bank account after 7days. But my account got suspended. So I sent around 6 mails to reactivate my freecharge account and they replied to send request from registered email id but i forgot my password and unable to recover that ID . Please raise a high priority complaint against freecharge to get my money back.

My freecharge account registered with below email.

raheemajiyawul@gmail.com...
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — Did not get the right benefit

 Abhishek.M on Sep 9, 2016
I have done a recharge of Rs 249 on my Airtel - Haryana number, but i didn't get the right benefit. I was supposed to get 1Gb 3G/4G data but got something else. I have mailed also but nobody is taking action just got an automated reply with Ticket #4200987 and #4194324 and when i am calling the Customer Care no one is picking the call.. Really pathetic service this time. Did not expected this. Can somebody please take some action?

Regards,
Abhishek
8884744409
Abhishek.mittal1992@gmail.com...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — Electricity Bill Fraud

 RashmiJaiswal on Sep 8, 2016
Hi,

I had paid electricity bill of Rs. 7250 through freecharge using one coupon code 100FC which promises 100% cashback, now I am facing two issues, :-

1. The electricity bill is still not reflected even after 3 days of bill payment. I have following details:
ORDER ID: FCEA160905463331184,

Consumer Number :170648866481
Their customer support number is either not valid or always busy, hence just waste of time.
The money is deducted from my account and still not paid according to the site.

2. The coupon code is just...
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — I withdrawn 2087 Rs. yesterday where its gone ? [Resolved]

 Rahul Singh on Sep 7, 2016
I withdrawn 2087 yesterday hitherto Its not credited either my Bank account nor refund into my FC wallet where its gone right from here ?
what is going on ?

Yesterday I receive a pending message and mail too from FC but untill now no acknowledgement from FREECHARGE.
????????

Earlier when i did this transfer it reflects into my account instantly right now Im facing the issue and Freecharge is not giving a viable solution.

Its a big question mark where my money has gone ????

Earlier when it was not done than it instantly reflects...
Complaint comments  Read comments [1]Complaint category Business & Finances

Freecharge Payment Technologies / Freecharge.in — Not Recharged

 Sanu1992 on Sep 7, 2016
Rs 110 deducted from my account but my mob no 9800628906 not recharged
in freecharge account show me that my mob no is recharged
order id is FCVW160907465136911 is successfull
I'd paul.debabrata69 @gmail. com...
Complaint comments  Read comments Complaint category Telecommunications

Freecharge Payment Technologies / Freecharge.in — Failed withdrawal of amount to my bank account.

 Bharat k p on Sep 7, 2016
I tried to withdraw money from freecharge wallet to my bank account barring all their conditions. An amount rs.4000 was deducted in my freecharge wallet but it didnt credited to my bank account. The customer care was irresponsive, infact the worst ever seen by me. They are not even giving me a reply.

Someone please suggest me the way to file a compliant against them through online....
Complaint comments  Read comments [1]Complaint category Business & Finances

Freecharge Payment Technologies / Freecharge.in — Electricity Bill shows unpaid

 Mafizul Hassan on Sep 7, 2016
I've paid my Electricity Bill to BSES Rajdhani Delhi CA. No. - 102193258. Order ID - ORDER ID: FCEW160907464803870. your site says I've paid successfully but the BSES Site shows unpaid. this is the first time I chose to pay through Freecharges instead of Paytm and this is what I get. Outrageous. Please do take the requisite steps or I've to seek consumer court....
Complaint comments  Read comments Complaint category Other

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