Freecharge Payment Technologies / FreeCharge.in Customer Care
Freecharge Payment Technologies Pvt. Ltd.
Customer satisfaction rating: 14%
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1366
COMPLAINTS

Freecharge Payment Technologies / FreeCharge.in Customer Care

Freecharge Payment Technologies Pvt. Ltd.

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Address
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
14%
Complaints
1366
Pending
166
Resolved
188
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Freecharge Payment Technologies / FreeCharge.in related photos (323)

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Freecharge Payment Technologies / FreeCharge.in Customer Care related pictures (323)

Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Freecharge Payment Technologies / Freecharge.in — Recharge Issues

 shikha Ater on Aug 27, 2016
I have done my two recharge from free recharge.in yesterday evening. But as per the recharge status my payment got failed and recharge not done also I have not received the money in my bank account or in freecharge wallet. Please provide me status of my failed payment. I need it very urgent as if the payment got failed the money should be transferred in my bank account or in my wallet. My recharge IDs are FCVW160826456865283 & FCVW160826456785880

Please resolve the issue asap....
Complaint comments  Read comments Complaint category Mobile Service Providers

Freecharge Payment Technologies / Freecharge.in — Withdrawal from Wallet to bank [Resolved]

 ab24488 on Aug 25, 2016
By mistake i have updated my wallet of Rs.10000 instead of Rs.1000 around a week back 17th August. Freecharge tells us that they have an option to withdraw money from wallet back to my bank account provided only after 7 days of time.Ticket No 4132388

I am trying to withdraw since yesterday but the error pops up " Withdrwal limit exceeded". I have no idea about this issue becuase i have not made any withdrwal from this account till date.I have posted queries but only the automated replies are coming with general procedure to withdraw .No user specific/query specific replies from freecharge.
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — Payment failed. Money not refunded

 Pranav Udupa on Aug 24, 2016
I had to book a ticket in redbus which sums up to Rs. 675. I decided to use my freecharge wallet since there was a cashback offer. My bank has been debited and according to freecharge the sum has been paid towards redbus. But they have not recieved the amount. I have booked a fresh ticket at redbus.in without freecharge now. After a lot of emails freecharge told me that I will be refunded for the same soon which I never did.

email id = pranavudupa@yahoo.co.in
phone: 8147944554

Transaction ID:2672291...
Complaint comments  Read comments [1]Complaint category Banks

Freecharge Payment Technologies / Freecharge.in — Freecharge cheated me.

 Bansal Kshitiz on Aug 24, 2016
I had made recharge on 23 august 2016 of 78Rs Internert pack of BSNL, BIHAR circle. 1 GB 5 Days.
He replied recharge will be process in 2 hours, later msg me, done. But still no pack recharge done yet. Even i contacted him, but reply me and gave me a ticket number-4126551 and msg me

" Recharge was successfully processed (order ID FCVA160823454527875) with the Operator Transaction ID 12460148256549. On rare occasions it may take some time before it reflects on your balance."

But nothing happens yet, those are shameless cheaters, who replied me that...
Complaint comments  Read comments Complaint category Business & Finances

Freecharge Payment Technologies / Freecharge.in — Regarding the promo code benefit

 kumud ranjan 007 on Aug 23, 2016
Hello,
myself kumud ranjan had created account on freecharge, and i got msg that y got 35 rs casback on your first transaction through freecharge if you use 35FC, i used that code .and i paid rs 1135 for my mobile payment, but i didnt get any cashback, my login id is same as my mobile no 8987789075.kindly look this matter urgently, otherwise i take this matter to cosumer forum..
thank you...
Complaint comments  Read comments Complaint category Telecommunications

Freecharge Payment Technologies / Freecharge.in — Mahanagar gas limited bill paid from freecharge app - can't verify nor received cash back for first time bill pay from app

 Agnesh Tank on Aug 22, 2016
Hi team,

This is to let you know i paid m. G. L bill through freecharge app as a 1st time user of your app. I can not verify the bill payment nor i received the cash back (% amnt) in my freecharge wallet as bill paid from your app. Please check & revert, also if i have to repay bill, i will take legal steps against you for phishing.
Thanks,
Agnesh tank...
Complaint comments  Read comments Complaint category Products & Services

Freecharge Payment Technologies / Freecharge.in — Transfer unsuccessful

 mkardam63 on Aug 22, 2016
I recharged my no. 9479874614 on 21-08-206 which order id on freecharge.in is FCVM160821452969610 not successful still thy deducted money from bank but till now they did notrefund money on my bank acount or my wallet on freecharge.in
i tried to complaint to that company before but there is no provision of that kind of support so i am trying to complaint here so that my problem will be solved.....
Complaint comments  Read comments [1]Complaint category Banks

Freecharge — Fraud transaction at freecharge.in

 sonam juneja on Aug 21, 2016
Amount of Rs 1279 was transferred from my freecharge account Mobile no 9999276298 to mobile no 7400581399 on august 11, 2016 at 1.48 AM in the morning vide transaction no A3DAFDE41497493593EFE5295AE41039.
This transaction was not initiated by me. I had raised a complain to freecharge on august 11, 2016, incident no 98577, however, they are not willing to refund the amount stating that the amount transfer could be a phishing attempt and closed the compliant without any solution.
This amount 1279 was added to my freecharge account on July 8, 2016.
Point to note is that the...
Complaint comments  Read comments [2]Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — Net recharge

 Shristi Kotaiah on Aug 20, 2016
I recharged my mobile for net recharge of rupees 174. My transaction number is fcva160820452625664. I didnt get the benefit of this even after the transaction is successful and the money is deducted. Please return the money back in the account. I hope you look to my complaint and get it resolved as soon as possible. It will be great help and will be thankful to you...
Complaint comments  Read comments Complaint category Internet Services

Freecharge Payment Technologies / Freecharge.in — Unable to withdraw money

 Shahbaz99 on Aug 20, 2016
From the last 50 days, i am facing an issue for withdrawing my money to bank account.
It shows error that something is not right.
I had sent the mail to customer care of freecharge (Care@freecharge.com) but they didn't give any response only i got auto-generated mail even the customer care number mention on site is also wrong. There is no support for customers for this site.
Please try to resolve my issue as soon as possible....
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — Cheated with me 1000 rs

 rahulrawat9 on Aug 19, 2016
Hi sir plz take strict action against freecharge sir thats service very bad i lost my 1000 rs i dont think they return my money all freecharge customer service are cheaters i load money in my freecharge wallet to do book ticket from redbus. I load money in freecharge wallet to only for there discount of 10% cb in redbus trantion but i dont now i lost my all money when i load money 1000 rs in wallet they do temparry suspand in my wallet they giving me secrity reasion but they why dont block my wallet when in my wallet have no money in my wallet. Sir i create fc wallet to use random mail in my mobile...
Complaint comments  Read comments Complaint category Mobile Service Providers

Freecharge Payment Technologies / Freecharge.in — Payment Not reflecting in BSES account [Resolved]

 Madhur M on Aug 19, 2016
I tried to make a payment for my electricity billĀ Order Id : FCEW160816449696703 and the amount of 520 got deducted from my Bank account however its not reflecting on BSES website
Its been 3 Days now . Not getting satisfactory response or refund from freecharge .

I tried to make a payment for my electricity bill Order Id : FCEW160816449696703 and the amount of 520 got deducted from my Bank account however its not reflecting on BSES website
Its been 3 Days now . Not getting satisfactory response or refund from freecharge ....
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — Bses rajdhani bill not paid

 vishambar on Aug 16, 2016
I have done bill payment of bses rajdhani on dated 15th august, 2016 via order id : fcec160815449086779 for rs 690 but till now payment not done to my bses account. Last date of bses bill is 17th august, 2016. Many times to reply through email id but same reply for every email. If they are not paid bill. So please refund my requried balance in
Freecharge account....
Complaint comments  Read comments Complaint category Unauthorized charges

Freecharge.in / Accelyst Solutions — Payment not done to the provider

 pradeepmohan on Aug 16, 2016
I have payed the bill for act fibernet through freecharge on 13th saturday but the payment is not done to them. And today they r saying they will disconnect the service if i dont pay by today. I am already detting 100rs as late fee and if they dissconect it then i will get a penalty of 500rs. The transaction id was fclw160813447942730....
Complaint comments  Read comments [1]Complaint category Banks

Freecharge.in / Accelyst Solutions — My money deducted from my wallet without my permission..

 Mohit @ Mittal on Aug 16, 2016
My wallet was deducted by rs 1100 without my permission.
Freecharge said u sent money to any no. But i m not sent any money to any no. And freecharge does send any mail and msg about this transaction done himself.
Whereas we have any transaction freecharge send me a mail and msg but this tym not and deduct my wallet rs1100.
Kindly say freecharge to send back money in my wallet.
Thanks!...
Complaint comments  Read comments [1]Complaint category Online Shopping

Freecharge.in / Accelyst Solutions — Purchased a 3g pack for my mobile but never received it

 dhaksha_dx on Aug 15, 2016
I purchased a 3g package for my mobile on freecharge.in worth rs 294 but its been more than a week since then and i have not got it. The transaction was successful and the money has even been deducted from my bank but these people have not given me the recharge. I have even sent them a couple of mails regarding this issue and they have not even cared to respond. It is such a shame that they do not even have a working phone line with which i could have contacted them.
The date of purchase of this package is 6th august 2016
Transaction amount is rs 294...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Freecharge.in / Accelyst Solutions — Bsnl Recharge

 singh amar. on Aug 14, 2016
Order id-FCVW160814447975960
RS-110.00
BSNL...
Complaint comments  Read comments Complaint category Banks

Freecharge.in / Accelyst Solutions — Refund not successful

 saloni610 on Aug 13, 2016
I did a recharge of 250rs. for my airtel number. as the balance was deducted from the account but reccharge was not done for next 2ays after which i mail them regarding the same they asked me to contact my bank for the deduction but the bank refused to give back the money as they said that it was totally merchants issue. after i am regularly mailing them asking n waiting for the reply. none of them do reply. neither their customer care no. are picked. they are not even telling the status . no freecharge person has contacted me yet....
Complaint comments  Read comments [2]Complaint category Online Shopping

Freecharge.in / Accelyst Solutions — Mobile recharge not accepted

 Vijendra s on Aug 13, 2016
I have recharged oneline rs =99 to my bsnl mobile no 9438806383 (ref no) = 14230145728133 on 09/08/2016 through freecharge thought amount deducated from my bank balance, yet been updated. please do needful at the earlist
O please send my rs=99 my bank accoount as soon as...
Complaint comments  Read comments [1]Complaint category Online Shopping

Freecharge.in / Accelyst Solutions — Remove

 Hirash K on Aug 12, 2016
Please remove my registered email Id and phone number.
Mail id:hirashk71@gmail.com
Mobil:9847375054...
Complaint comments  Read comments Complaint category Institutes

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