[Resolved] ACT Fibernet — Refund not received

sibin_cbl

from Delhi, Delhi

Address:

Bangalore, Karnataka

I was owning an ACT Broadband Internet Connection and decided to cancel the connection on 1st October-2012 because i shifted the house to Bannergatta Road, Bangalore where this internet provider is not having feasibility.

There was a refund of Rs 494/- against the security deposit which i have made. I tried reaching customer care through mails and calling them directly several times. They are telling that DD was sent to my address on Nov 03-2012, but still i have not received it. There is no response from their side nor replies.

Please help me out to resolve this.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

n.saravanan

from Mumbai, Maharashtra

Broadband — broadband not received

sir,
i got telephone connection one month before but till know broad band not coonected.
pl do need fulll
thankingyou
n.saravanan

achetan

from Chennai, Tamil Nadu

I had applied for a new broadband connection from ACT Broadband on 20th July 2014. The brodband package I opted for was 15MBPS, 50GB plan. I paid 6th months advance, INR 7746, via HDFC bank cheque 295824. I was told installation will be completed in 7 working days. Even after contacting the sales executive for 15 days I did not get the connection installed at my place. I applied for cancellation on 7th August 2014. I have not yet received any refund from ACT broadband till today and they have stopped replying to my refund request.