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500C+ — How to check download Limit
I have taken a BSNL broadband connection of 500C+. I want to check how much i have downloaded. Where can i check my downloads... Please reply!broadband database — usage data
i am not able to open bbservices.bsnl.in web page and also unable to know my usage data. please send me details of my usage yes same is happening with me...their database is updated daily but when i make the complain to CC they are telling i have crossed my limit of 50 GB. but it is not so. i keep a record of my all downloads but their database show double usage of what i have actually download. i have to fight with CC and have to convince them that their database is wrong after complaining continuous for 4 to 5 days they will give me again 10 Mbps speed. but this is happening from last 3 month...my four to five days are wasted because of it...i think they cheating the customer by saying they are giving 50 GB limit but actually it is not so...
Same happened for me as well.
Very poor response and they just throw away my conern, i dont even get a proper response
I STRONGLY SUGGEST TO ANY ONE, DONT TAKE ACT BROADBAND CONNECTION, as an experienced customer
Very poor response and they just throw away my conern, i dont even get a proper response
I STRONGLY SUGGEST TO ANY ONE, DONT TAKE ACT BROADBAND CONNECTION, as an experienced customer
Hello Ashokb23,
We apologize for the issue you are facing. Kindly help us with your Customer ID/Contact number. We will get back to you at the earliest.
Regards,
ACT Broadband
We apologize for the issue you are facing. Kindly help us with your Customer ID/Contact number. We will get back to you at the earliest.
Regards,
ACT Broadband
Log in ID: 10547902
You can reach me in [protected]
Preferably after 5.30 pm or before 8 am
Thanks,
Ashok
You can reach me in [protected]
Preferably after 5.30 pm or before 8 am
Thanks,
Ashok
I received a call from a person claimed as Nodal Officer, to listen to my concern
But there is no solution till now, it is almost 8 days crossed, for which I pay and don’t use the speed I deserve ( 30% of time wasted without solution)
Thinking to discuss with people, who also have concerns in our Compound next week and invite an alternate ISP to give service, if many o[censored]s subscribe from our flats.
I request people to suggest alternative service providers based on your experiences.I welcome feedback from users
But there is no solution till now, it is almost 8 days crossed, for which I pay and don’t use the speed I deserve ( 30% of time wasted without solution)
Thinking to discuss with people, who also have concerns in our Compound next week and invite an alternate ISP to give service, if many o[censored]s subscribe from our flats.
I request people to suggest alternative service providers based on your experiences.I welcome feedback from users
No solution was provided ...Till now 9 th day ...But received bill including these days.
I will keep posting the updates, to give full visibility to potential customers... Every customer who make decision, not to take ACT service is the penalty they pay the poor service to existing customers
I will keep posting the updates, to give full visibility to potential customers... Every customer who make decision, not to take ACT service is the penalty they pay the poor service to existing customers
Hello Ashokb23,
We have already forwarded your complaint to the concerned department. They will shortly get in touch with you. We appreciate your cooperation for the same.
Regards,
ACT Broadband
We have already forwarded your complaint to the concerned department. They will shortly get in touch with you. We appreciate your cooperation for the same.
Regards,
ACT Broadband
Please provide the clarity to the subscribers, than giving generic replies.
1. The issue was raised on 1st of this month, what is the action taken till date, which department is looking into the issue, what is the name and designation of the authority working in this issue ?
2. If progress is happening at your end, without any communication to, my self and other readers of my post will not have visibility, in the way you deal the issue, it is 10 days passed ( 1/3 rd ) of the month. I received the Bill and getting alert to do my payment regularly, but why not one single call from your department who is looking in to the issue . If you provide the solution after 15 days, anyways am losing 15 days of speed after paying the money, so it is still a poor service mechanism and customer money is charged WITHOUT service . This is what every consumer will be interested to know, how ACT reacts in such situation to increase customer service
3.Let both o[censored]s be transparent, if solution was provided to me, i will post the same as well to ALL review forums and Blogs i have posted . But let me know what is happening ?
1. The issue was raised on 1st of this month, what is the action taken till date, which department is looking into the issue, what is the name and designation of the authority working in this issue ?
2. If progress is happening at your end, without any communication to, my self and other readers of my post will not have visibility, in the way you deal the issue, it is 10 days passed ( 1/3 rd ) of the month. I received the Bill and getting alert to do my payment regularly, but why not one single call from your department who is looking in to the issue . If you provide the solution after 15 days, anyways am losing 15 days of speed after paying the money, so it is still a poor service mechanism and customer money is charged WITHOUT service . This is what every consumer will be interested to know, how ACT reacts in such situation to increase customer service
3.Let both o[censored]s be transparent, if solution was provided to me, i will post the same as well to ALL review forums and Blogs i have posted . But let me know what is happening ?
I am keep updating about the ACT broadband bangalore ISP providers poor service and denial of response
( using keywords for better search results and good reach to all new potential viewers)
It has been 20 days now, but there is no reply from ACT Broadband and no solution to the problem
Of Course they collect, because of their biased response in mouthshut portal, their id is also blocked .
I am keep updating their response in all top forums, viewers BEWARE OF ACT BROADBAND, they collect first month rent in advance
Because they know about their reliability, so be cautious before paying advance rent
I will keep posting update until get a solution from ACT
( using keywords for better search results and good reach to all new potential viewers)
It has been 20 days now, but there is no reply from ACT Broadband and no solution to the problem
Of Course they collect, because of their biased response in mouthshut portal, their id is also blocked .
I am keep updating their response in all top forums, viewers BEWARE OF ACT BROADBAND, they collect first month rent in advance
Because they know about their reliability, so be cautious before paying advance rent
I will keep posting update until get a solution from ACT
The Month (August 2013) for which I paid the Bill amount and I did not get service.
I did not get the service I deserve, but I paid for it. ACT just made two calls and I don’t know what happen to the complaint I raised. I was not informed about the status. As they have not provide the service and unable to solve the problem, ACT does not pay me back, but the next month bill came on time.
Still I will be following until ACT comes back with a solution for this in writing for further process
Anyone who undergo these kind of situation, please write in forum about your experiences, and keep posting till you get a solution, so others can know about the service.
Note: The thread get older, get more "readers", so readers, please keep the thread active and live until solution. It helps large number of consumer community
Thanks,
Ashok
I did not get the service I deserve, but I paid for it. ACT just made two calls and I don’t know what happen to the complaint I raised. I was not informed about the status. As they have not provide the service and unable to solve the problem, ACT does not pay me back, but the next month bill came on time.
Still I will be following until ACT comes back with a solution for this in writing for further process
Anyone who undergo these kind of situation, please write in forum about your experiences, and keep posting till you get a solution, so others can know about the service.
Note: The thread get older, get more "readers", so readers, please keep the thread active and live until solution. It helps large number of consumer community
Thanks,
Ashok
Still the above complaint is open, ACT have sent two consecutive Bills for the month of September and october and am also paying the Bills
ACT, act as if nothing has happened and continuing to collect the money :)
No Terms and conditions followed as per SLA and my Complaint is still unresolved...and No reply on that
as i am posting the happening of my complaint in many forums, I am not able to find from where users send me emails
Please post your replies here and not to my personal mail id.I request you not to ask me decisions about whether to choose ACT or not, i received several emails in last month like this .That is your decision.
I will continue to post about the ACT services, until my open issue is solved to share my experience of POOR customer service by ACT.
Now it is more than 60 days, issue remains open and no reply from ACT, they started remaining silent
ACT, act as if nothing has happened and continuing to collect the money :)
No Terms and conditions followed as per SLA and my Complaint is still unresolved...and No reply on that
as i am posting the happening of my complaint in many forums, I am not able to find from where users send me emails
Please post your replies here and not to my personal mail id.I request you not to ask me decisions about whether to choose ACT or not, i received several emails in last month like this .That is your decision.
I will continue to post about the ACT services, until my open issue is solved to share my experience of POOR customer service by ACT.
Now it is more than 60 days, issue remains open and no reply from ACT, they started remaining silent
dear Ashok
i am also ACT broadband user and using this from last three months and recommending to my students from last 3 year.
But this month i noticed that ACT added my uploads in my package while as per their policy only download data's will be applicable for FUP.
Few days back I asked them about the matter by filling enquiry form on their website but till now I did not get any reply.
then just now I sent them a mail and asked the same question...
if I will not get their proper reply on time then definitely I will change the ISP and minimum to minimum 25 to 30 people of ACT who are due to me only will also change their Internet service provider. And we all will put our reviews on hundred's of website and such process will runs for coming many years...
and in these days a lot of ISP's are available in B'lore and all are giving good service and attractive plans.
But this is also true that till today I am very much satisfy with ACT... the matter is only my some data's o[censored]pload was considered in my total data limit...I hope they will solve this and never it will happen again...
my user id 10870490
abhimanyu
i am also ACT broadband user and using this from last three months and recommending to my students from last 3 year.
But this month i noticed that ACT added my uploads in my package while as per their policy only download data's will be applicable for FUP.
Few days back I asked them about the matter by filling enquiry form on their website but till now I did not get any reply.
then just now I sent them a mail and asked the same question...
if I will not get their proper reply on time then definitely I will change the ISP and minimum to minimum 25 to 30 people of ACT who are due to me only will also change their Internet service provider. And we all will put our reviews on hundred's of website and such process will runs for coming many years...
and in these days a lot of ISP's are available in B'lore and all are giving good service and attractive plans.
But this is also true that till today I am very much satisfy with ACT... the matter is only my some data's o[censored]pload was considered in my total data limit...I hope they will solve this and never it will happen again...
my user id 10870490
abhimanyu
Dear Abhimanyu,
We regret the inconvenience caused. We have noted the details of your complaint and will get back to you at the earliest.
Warm Regards,
ACT Fibernet.
We regret the inconvenience caused. We have noted the details of your complaint and will get back to you at the earliest.
Warm Regards,
ACT Fibernet.
my complaint was solved by ACT Broadband with in one day only...
i am happy...
i am happy...
I have taken ACT Fibernet for last 2 months in Chennai, i am in 125 GB with 60mbps speed, To my surprise both the months it says i have consumed my FUP on the 15th day and my speed reduces. I have asked for sessionwise details so far there is no response. Customer care is not taking this as a complaint. This is cheating. There is no transparency. Provide the details with IP, Then customers will not blame.
The calculation of the amount of bytes used is way off the mark. I never used to cross the FUP before but of late I see that the FUP is getting reached in the middle of the month even though there is no marked change in my usage. They have also introduced a new option in their portal to reset the FUP if it is reached by paying extra amount. I believe they are on purpose calculating the usage wrong so that people will opt for this option and they earn more.
Earlier their portal used to provide the session wide details but now they have removed that. Although I got this information in excel format after calling the Call center the figures are ridiculous.
I have measured the usage using my router and it definitely is no where near their measurement. I believe they are cheating on the FUP.
Has anyone else observed this of late?
Earlier their portal used to provide the session wide details but now they have removed that. Although I got this information in excel format after calling the Call center the figures are ridiculous.
I have measured the usage using my router and it definitely is no where near their measurement. I believe they are cheating on the FUP.
Has anyone else observed this of late?
Same issue for me. This is the 1st month of ACT broadband use in Chennai. I am using the 75 GB plan.
In 10 days they are claiming I have crossed my FUP. I requested for the session details and they casually claimed they do not have the facility. This is ridiculous.
In 10 days they are claiming I have crossed my FUP. I requested for the session details and they casually claimed they do not have the facility. This is ridiculous.
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+91 91 2121 2121
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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I can't get a solution from ACT . Yesterday i got a call from kiran, claimed as Nodal offer and committed me that he will provide a solution
I explained him, the issue is, i was put into slow speed without using the limit and the month is almost over and what solution can be provided
There is no firm answer
ACT complaint SLA doesn't help me, in this issue and my money got wasted for this month and i was UNABLE TO GET THE SOLUTION FROM ACT BROADBAND
i appreciate reader of this post, calling me to get more clarification about the service of ACT before taking connection
But please don't call at working hours ( 9 am to 5 pm), as i received couple of calls in last week stating they are looking for my inputs before taking ACT connection and wanted me to share my experience. For any such queries, please call me after 5pm