[Resolved]  Air India Express — NO REPLY on cancellation queries

Myself, the undersigned. have purchased a ticket with PNR # IX11563926, during the month for February 2012, for travelling from Dubai to Kozhikkode on IX 344 on 16.08.2012 and paid AED AED 2071.88 for the same.

Last thursday, July 19, 2012, I have received an email from " [protected]@airindiaexpress.in ", stating that the above highlighted flight which I have chosen has been cancelled. Immediately, I tried to contact Local Air India Express Office, but no one answered.

As this is a busy, season, I opted for alternate travel option and purchased a new ticket with another airlines, paying double amount. This act by Air India Express created mental agony and shock for me and family and we felt tortured, insulted and humiliated due to non response.

On Saturday, I have visited the nearest AIR INDIA EXPRESS office in Dubai, to cancel my ticket wherein it was informed that the email was a system generated one passing a false information, and the flights Monday / Wednesday and Thursday are flying as usual. And they advised to contact Air India Express Office in Mumbai through "[protected]@airindiaexpress.in" email, for further assistance. And I dint receive any reply yet, eventhough full refund was assured by the cancellation email and as per the Air India Express Dubai Office.

In this contest, I wish to move a complaint, for getting compensation for the hardship I faced.

RAFEED AHMED
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
 
1 Comment

Comments

the same happended mee to. no response to the emails and telephone calls. i believe they just dont refund the amount to minimize the ongoing loss of their income.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India Express
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    19%
    Complaints
    667
    Pending
    0
    Resolved
    125
    Air India Express Phone
    022 22796330
    Air India Express Address
    Air - India Building, Nariman Point, Mumbai, Maharashtra, India - 400 021
    View all Air India Express contact information