[Resolved] Air India Express — Baggage not loaded onto the flight

Prannoyc

from Dumka, Jharkhand

Address:

West Bengal

Terrible Experience with Air India Express Singapore to Calcutta flight

I took IX 933 flight from Singapore to Calcutta on Friday (June 10 2011). My flight experince was ok but when I landed to Calcutta airport with mt friend from Singapore I was surprised to know that check-in baggage of more than 50% passengers didn't arrived Calcutta airport. Lucky my friend from Singapore didn't had any check-in bag. It 2 days now and after calling them several time I am still haven't got the answer when I will get my baggage. It has been a harrasement to me and my friend as first we waited for more than 2 hours at the airport and then I don't have all the important documents that I need for tomorrow's meeting. I am really disappointed with their service. AIr India express should be black listed. They are not able to maintain bare minimum standards. Moreover, thier staff has not apologized yet even after committing such a blunder. They are not at all customer friendly. Sorry to say my I am never gonna fly Air India from now on although it belongs to my country. It's better to fly by Singapore Airways.

I know there were more han 50 passengers that night with me who are faching the same problem.

If I don't get my bag by tomorrow. I will be tking legal action against them.

Prannoy
(A harrased customer in his own country) :(

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Aug 13, 2020

Complaint marked as Resolved

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Comments

docpritamc

from Chennai, Tamil Nadu

I came by the same Air India Express flight (IX- 931) the very next day (11 th June 2011, Singapore to Kolkata) and this time its not 50 % ... its 100 %...they didn't load the baggage of a single passenger from Singapore. Is it a mistake or is it a crime? Sample this...Their staff didnt come down for 1 hour and all the passengers complained to the on duty -airport manager...Despite the manager calling them, they took 1 hour to come and we were left at the mercy of our incompetent government officials. They didn't load the wheel chairs of the disabled passengers also. Its a criminal offense on their part!!! And most probably DGCA is hand in glove with them as this is a frequent occurrence with this particular air lines but no action is being taken against them. The only reason this is happening is because these useless government service guys know that they will not be thrown out of office even if they kill somebody.I had to proceed to Guwahati for my onward journey and i wont be surprised if i have to go back to Kolkata to collect the baggage ...most importantly paying from my own pocket. The people involved from top to bottom should be sent to jail the way Kalmadi and his team of thieves are sent to jail... please support this campaign against Air India Express...atleast remove the suffix 'India' from it as i being a law abiding citizen of Indian republic I feel deeply hurt and disturbed with this CRIME.

Pritam