[Resolved]  Aircel — Wrong deduction

Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

Dear sir, Today Rs. 10 was
deducted from my balance
([protected]), when I asked for
that at 198, your representative
told me that it was download
charges of wallpaper. But no wallpaper
was downloaded by me. I am
ready to show my handset if it
is true. .
.
.
My name is shivansh

> I clicked a link send from DD-
AIRCEL, view the site & returned
back. The SMS is given below.
DD-AIRCEL: Dear PI Subscriber,
enjoy free song downloads for
a month on your mobile. Click
Here http://172.18.120.46/srt/
d/aircel/wap/pi48.Menu
Nothing downloaded &
customer care 198 did not take
my complain. I have complain dated on[protected] my complain no. Is [protected] So, please refund
the wrongly deducted amount
ASAP.
thanks & regard shivansh bhatnagar
+91-[protected]

Dear sir,
I have a aircel connection ([protected]). Rs. 20 has deducted from my balance without any information. When I call to customer care, then I can not able to contact them. When I call to customer care from other no they treat dismanner . I have very tired to with AIRCL service, Balance deduction is continue from my balance. Help me, Please.
[protected]

Hello Sir,
This the complaint regarding the deduction. when i got up at 10 am in the morning i checked my main balance and found that it has been reduced to 198 rs that is there was a deduction of 30 rs, and regarding the same when i called up the customer care to raise a complaint and escalate this issue so that i can get a refund ..but the answer i got from them was that they cannot take any complaint and thus there wont be any refund as the amount deducted was genuine and the reason they told me was the internet usage at 4 am in the morning..and that cant be possible in any way beacuse first of all i went on sleep at 1 am and got up at 1o am and i dint get up once during this whole time and 2nd thing my phone was switched off during the whole night and last thing my data network mode was turned off as i use internet using my tikona wifi services...sir thus i kindly request u to do this refund as soon as possible otherwise i have escalate this issue to consumer forum and other administrative authorities and sir this is not the first for the deduction infact it happens too often and i m totally fed up with your services, especially the customer care, its so disgusting and bad that they hardly care about customer satisfaction and always try to either hang up the call or transfer it... n even the environment of the call center is so noisy that a customer hardly understands anything...please do some necessary actions to improve your services otherwise the day wont be far that this company would hardly remain with handful of customers...
Thanking you
Shivraj Kulhari

Aircel has deducted once again rs.5 from my account.
I already told you that every time i am recharging my account the company is deducting money from my account.
No services have been activated from my side.
Well this is last warning and now i am going to seek legal actions against your company.
My mobile number is [protected]

Your company is mentally harashing me becausing of this wrong deduction again and again.

Total rs 12 have been deducted 7rs earlier and 5 rs today.
Refund this amount at earliest