copy of the complaint made to airtel
The Legal & Regulatory Deptt.
Bharti Airtel Ltd.
224 Okhla Indi. Estate Ph 3
New Delhi – 110020
REF: To ur Letter dated 6th May 2009 Ref No : 13182554
I was in receipt of your above mentioned letter where in you have so kindly written in you have so kindly written your stereo-type blaa – blaa – blaa to make me understand that I owe you an amount of Rs 5207 on my Id . No 13182554, Tel Ph. No. 1147557100.
I would hereby wish to bring to your kind notice the actual antecedents of the matter and my grievance for which the said amount had been intentionally with held by me.
The facts of the unfortunate episode are as under:
That I, Mukesh Kumar Bhalla have the above connection since the last 2 year approximately under the Rs 299 plan and my payments for the bills generated on this number have never deferred.
That on the 24th - 27th of February, a kind hearted & a very caring gentleman from your respectful organization contacted me over the telephone to acknowledge me that my data usage was exceeding the free limit every time and that I should better opt for your Rs 699 plan so as to avail free data usage services on this number .
That after understanding the benefits of this plan, I decided to opt for the same and on his request agreed to the activation of the said plan.
That, when I got a confirmation from him, that the request had been forwarded for the activation of the said plan, I asked that noble soul as to when would the plan be active?
That the said gentleman told me that it would be active on the 5th of March i.e. from the date by billing cycle.
That, since 5th March, I used your data services right & left only to find out in my next bill that I had been billed for Rs 5207 as date usage charges and simultaneously Rs. 700 as date usage charges in the next bill, an amount totaling to Rs 3900 respectively, for which I registered my concern two times and finally withheld my payment.
That then started your process of firstly, disconnecting my no. and then gentleman and ladies form all odds in your organization trying to resolve the matter and make me pay the bills.
That finally a sweet gentlemen by the name of vishal mittal posing to be from your organization walked up to my office with a letter in his hand saying that I was given a discount of 50% on my bills which were Rs. 5700/- at that time, as a trial to resolve my matter and to maintain a relationship.
That, and if at all you people agreed to your mistake and discounted my bill, then it shows that this may not have been done for the first bill and if these kind of mistakes are committed very often in your accounting solutions, then it means that it is a fraudulent practice.
That, I would wish to advice you that a fraudulent practice is a malafide intention punishable under IPC section 420 and not a valued customer whom you write to, the shit that you have written to me.
Nevertheless I paid a sum of rs .2870 to shri vishal mittal vide receipt no.1877305 dt: 15/05/09 who was also carrying a letter dt: 15/05/09 ref no. may’09 / haresh anand /vs/187 who corrected the matter of the letter and said that the connection would be activated the same day.
The need to correct the letter arose when the matter said that it was full & final payment to close the connection whereas I wanted to continue with the connection.
Now my office accepted the corrected letter because he requested me that he would have to travel all the way back to okhla and in any case the phone would just be active and all this would be a wage exercise.
He also collected an amount of rs 500/ in cash from my office as he said that it is to be submitted in cash for my request to shift the connection to another address (8a/20 wea, karol bagh, new delhi 110005.)so that it could be done instantly, for which he did not issue a receipt as it was supposed to be issued by some other dept.
NOTHING HAPPENED AFTER THAT TILL DATE.
I tried to inquire about mr. vishal mittal who never came on line after collecting the money and is not from airtel.
HE REPRESENTS SOME V.S. ASSOCIATES, A198 JEEVAN NAGAR, ASHRAM NEW DELHI -110048
It latter came to my knowledge that it was some mr rajender (his associate)who corrected the letter as I was not physically present at my office when he collected the money.
IREGISTERED MY CONCERN NOD : 19910302 IN THIS REGARD WITH THE HELPLINE BUT AGAIN THE SAME THING, NOTHING HAPPENED AFTER THAT TILL DATE.
Therefore, I hear by request you to kindly look into the matter and activate my phone at the earliest, failing which I would have no other option left but to approach the TRAI & the consumer disputes redressal forum for justice, mental agony defamation and claim the losses from you occurred due to the negligence of yr people and disconnection of my telephone line.
Its Mukes Kumar Bhalla
13/23, 1st fl., west Patel Nagar
New Delhi - 110008
Mob no: 981809100