[Resolved] Airtel Mobile Prepaid Sim Card — Service provider Airtel has disconnected services | |||
Sir, I am Maitreyee Ashvin Mehta recently have been admitted at Malviya National Institute of Technology in first year B Tech Computer Engineering Course. I have purchased a Airtel prepaid sim card from Vijay Vargiya Communictions opposite to Jaipur Railway Station giving a copy of my driving licence as an ID proof on dated 21.07.2012. After 4-5 days I got a phone call in which i was told that my sim will be blocked (locked) as I am not 18 years old. I am 17 years and 11 months old and will be completing 18 years by 05.09.2012. My sim is blocked (locked) since 01.08.12. My complaint is that - the retailer delear must have seen my document at the time of issueing Simcard and shold not have issued if it was not in order. He must have to educate me at the time of issuing simcard that no sim can be issued a person who is under 18. Why he has charged (sale) for sim when i was not 18 years. Why he has charged for extra talk time for which I have paid the amount. I am submitting on line complaint on airtel website since last few days but the firm is not even taking care for proper answer also. Airtel No. allotted to me is [protected]. My alternate (parents) mobile nos. are [protected] and [protected]. My email id is [protected]@yahoo.com. Kindly take immediate action for re-activation of my airtel no. [protected] or refund my paid amount for the sim issued from Vijay Vargiya Communications Opp Jaipur Railway Station Jaipur. Thanks - Maitreyee Ashvin Mehta. MNIT. Jaipur. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I HAD BEEN USING A PREPAID AIRTEL CONNECTION SINCE LAST FEW YEARS, BUT LAST FEW MONTHS I WAS NOT USING THIS NUMBER AS I ALSO HAVE A POST PAID CONNECTION FROM AIRTEL .
NOW YESTERDAY WHEN I TRIED TO ACTIVATE THIS NUMBER THEY TOLD ME THAT IT GOT DEACTIVATED SINCE I DID NOT USE IT FOR LAST THREE MONTHS.
I BOUGHT THIS SIM CARD BECAUSE OF THE FANCY NUMBER AND WHEN I BOUGHT THIS SIM CARD THEY TOLD ME IT IS A LIFETIME CONNECTION !!!
NOW WHEN I ENQUIRED WHY THEY CUT MY CONNECTION, THEY TOLD ME THAT THEY DID NOT KNOW HOW TO INFORM ME IN ADVANCE BEFORE DISCONNECTING THE SERVICE. AT THIS I REMINDED THEM THAT DURING THE PURCHASE OF THE SIM CARD WE GIVE THEM THE COMPLETE PROOF OF ADDRESS AND OUR I.D.
I FEEL LIKE I HAVE BEEN COMPLETELY CHEATED AS NOW THEY ARE TELLING ME THAT I CANNOT HAVE THIS NUMBER AGAIN.
PLEASE DO SOMETHING ABOUT THIS ASAP.
NOW YESTERDAY WHEN I TRIED TO ACTIVATE THIS NUMBER THEY TOLD ME THAT IT GOT DEACTIVATED SINCE I DID NOT USE IT FOR LAST THREE MONTHS.
I BOUGHT THIS SIM CARD BECAUSE OF THE FANCY NUMBER AND WHEN I BOUGHT THIS SIM CARD THEY TOLD ME IT IS A LIFETIME CONNECTION !!!
NOW WHEN I ENQUIRED WHY THEY CUT MY CONNECTION, THEY TOLD ME THAT THEY DID NOT KNOW HOW TO INFORM ME IN ADVANCE BEFORE DISCONNECTING THE SERVICE. AT THIS I REMINDED THEM THAT DURING THE PURCHASE OF THE SIM CARD WE GIVE THEM THE COMPLETE PROOF OF ADDRESS AND OUR I.D.
I FEEL LIKE I HAVE BEEN COMPLETELY CHEATED AS NOW THEY ARE TELLING ME THAT I CANNOT HAVE THIS NUMBER AGAIN.
PLEASE DO SOMETHING ABOUT THIS ASAP.
Airtel — DISCONNECTION OF MY SIM CARD
MY SIM CARD [protected] WHICH I BOUGHT FEW YEARS AGO FROM AN OUTLET IN ERNAKULAM WHICH MENTIONED THIS IS A LIFETIME NUMBER.I ALSO HAVE A POST PAID CONNECTION ACTIVE FROM AIRTEL. NOW WHEN I TRIED TO RECHARGE THIS SIM CARD IT DOES NOT ACTIVATE.
ON ENQUIRY I WAS TOLD THAT AFTER 3 MONTHS IT GETS DISCONNECTED IF NOT RECHARGED. BUT WHILE I BOUGHT THIS FANCY NUMBER I WAS TOLD THAT THIS IS A LIFETIME CONNECTION.
WHEN ENQUIRED AT THE CUSTOMER CARE NUMBER: 121 AS TO WHY THEY DID NOT INFORM ME BEFORE TAKING THIS DRASTIC STEP OF DISCONNECTING THE SIM CARD, THEY TOLD ME THEY HAD NO WAY OF INFORMING ME. TO THIS I REPLIED THAT WE SUBMIT OUR ID PROOF AND ADDRESS PROOF AT THE OUTLET FROM WHERE WE PURCHASE THE SIM CARD. ISN,T THIS ADDRESS ENOUGH TO SEND A MAIL TO ME.
SIM CARD NUMBER: [protected] IS THE PHONE NUMBER WHICH HAS BEEN DEACTIVATED BY AIRTEL.
KINDLY DO SOMETHING ABOUT THIS AS I DO NOT WANT TO LOOSE THIS FANCY NUMBER FOR NO FAULT OF MINE.
Airtel — my prepaid sim card disconnected
I am residing at Chennai / tamilnadu state. I have purchased SIM card of Airtel in last month and was availing postpaid facility. At the time of purchasing SIM Card, I have submitted all the requisite documents with local frenchise Image Cellular at Chennai of Airtel company. Suddenly from 02.08.08 my mobile connection stopped working. I have inquired with local frenchise but they have given evasive replies and not informing as to why my SIM Card services stopped. You are, therefore, requested kindly look into the matter. I am a executive of Asia's Top 6 international freight forwarding company and in the absence of mobile service, I am suffering inconvenience and lot of problems. I am suffering physically and mentally. Kindly guide how to recover this money from them.